Marquita Shired
New Castle,DE
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
Brunchaholics
Cherry Hill, NJ
10.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiative
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Bar Manager
Jellykisses Llc
Philadelphia, PA
04.2019 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Case Manager
State Of Delaware, Delaware Health And Social Services
Newark, DE
08.2019 - 03.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Bachelor Of Social Science - Sociology And Anthropology
Kutztown University of Pennsylvania
Kutztown, PA05.2008
Skills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
- Employee Motivation
- Inventory Management
- Scheduling
- Staff Management
- Decision-Making
- Performance Evaluation and Monitoring
- Management Team Building
- Training Management
- Business Leadership
- Team Leadership
- Employee Scheduling
- Schedule Management
- Staff hiring
- Customer Service
Timeline
General Manager of Operations
Brunchaholics
10.2023 - Current
Case Manager
State Of Delaware, Delaware Health And Social Services
08.2019 - 03.2022
Bar Manager
Jellykisses Llc
04.2019 - Current
Bachelor Of Social Science - Sociology And Anthropology
Kutztown University of Pennsylvania