Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
TECHNOLOGY SUMMARY
Generic

Marquita Spencer

IT
Henderson,NC

Summary

Knowledgeable IT Administrator with a solid background in IT analysis and system optimization. Successfully improved system efficiencies and supported large-scale IT projects in previous roles. Demonstrated expertise in problem-solving and technical troubleshooting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Analyst

HCL: Graybar
07.2021 - 07.2025
  • Update knowledge base and pursue softskills/AI courses to enhance overall team performance as well as trained 5 teammates.
  • Strong understanding of windows operating systems and remote desktop support tools with adjustments with Intune apps.
  • Provided expert support for up to 40 callers daily, troubleshooting complex technical problems for end-users in a timely manner.



Habilitation Technician

P&W Day Services
02.2010 - 07.2021
  • Work with and assist mentally and physically challenged consumers.
  • Implement written and verbal goals from the treatment plan with consumer 1:1 service and transporting.
  • Complete written documentation of services provided as directed by the Qualified Professional.


Customer Service Agent

Teletech: Pearson
11.2016 - 01.2018
  • Documented and responded to emails, calls and chats regarding packages.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Customer Service Agent

Alpine Access/Sykes: Hollister
08.2014 - 08.2016
  • Entered customer information into a customized computer system for client records.
  • Adhered to call center metrics and Quality Monitoring.
  • Assisted with resolving customers’ complaints and concerns and provided excellent customer service.

Sales Auditor

Variety Wholesalers
05.2010 - 08.2014
  • Contributed to the development of daily audits and monthly till reports for 47 stores.
  • Ensured accurate revenue reporting for all sales.
  • Inbound/Outbound calling to get information regarding restitution reports and missing reports/receipts.

Education

Information Technology Security Administrator -

MyComputerCareer
06.2021

Associate of Applied Science - Business Administration

Vance-Granville Community College
05.2014

Skills

  • Set up and configure computer hardware, software, networks, printers, and scanners
  • Cloud Platform: Microsoft Intune company portal, Word, Excel, Powerpoint, Onenote, and Google apps
  • Install wired and wireless networks
  • Security awareness
  • Software installation
  • Logging support tickets using ticketing system (Service Now)
  • Customer and technical support
  • Knowledge base system and network administration
  • Remote support management
  • Use of company active directory

Certification

  • Certificate earned: MTA Security (MyComputerCareer)

Languages

English
Native or Bilingual

Timeline

IT Analyst

HCL: Graybar
07.2021 - 07.2025

Customer Service Agent

Teletech: Pearson
11.2016 - 01.2018

Customer Service Agent

Alpine Access/Sykes: Hollister
08.2014 - 08.2016

Sales Auditor

Variety Wholesalers
05.2010 - 08.2014

Habilitation Technician

P&W Day Services
02.2010 - 07.2021

Associate of Applied Science - Business Administration

Vance-Granville Community College

Information Technology Security Administrator -

MyComputerCareer

TECHNOLOGY SUMMARY

  • Systems: Windows 7/8/10/11, Mac OS X, iOS, DNS and DHCP, Network Security, Intrusion Prevention and Detection.
  • Hardware: Desktops/Laptops/cellphones, RAM, Hard Drives, Motherboards, Network Cards, and Processors.
  • Software: Microsoft Firewalls, Types of Malware, Adobe, Scripting, IP Address, MO365, VPN, Bluebeam

Similar Profiles

CREATE PROFILE
Marquita SpencerIT