Marquita Tillman
Aurora,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service
AIT Worldwide Logistics
Itasca, USA
01.2015 - Current
- Handled multiple and major accounts
- Provided high quality customer service
- Experience in Word, Excel, PowerPoint, Outlook, AS400 and Cargo Wise
- Worked with vendors/suppliers regarding dispatch, routing and rates
- Domestic freight/air experience
- Hazmat certified
- Quoting, tracking, and tracing domestic shipment via air/ground daily
- Key 55 words per minute
- Emphasized fast, friendly customer service.
PSE
USPS
Bedford Park, USA
01.2011 - 01.2015
- Sort outgoing & incoming mail using automated equipment
- Performed data entry duties for tracking mail and other related activities.
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
- Ensure all necessary support equipment and materials are organized for sorting
- Handled undeliverable mail in accordance with established procedures.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
File Clerk
ALP Lighting Component
Point Niles, USA
01.2006 - 01.2010
- Handle all the copying and faxing documents to customers while organizing accounts
- Experienced in Word, Excel, Powerpoint
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Retrieved requested files and delivered to appropriate personnel.
Education
General education -
Triton College
01.2011
General education -
Chicago State University
01.2010
Skills
- Multitasker, and strong problem solving
- Excellent communication Skills
- Ability to adapt
- Works well individually and team setting
- Can work in a high pressure, fast pace environment
- Key 55 words per minute
- Word, Excel, PowerPoint, Outlook, AS400 and Cargowise
Timeline
Customer Service
AIT Worldwide Logistics
01.2015 - Current
PSE
USPS
01.2011 - 01.2015
File Clerk
ALP Lighting Component
01.2006 - 01.2010
General education -
Triton College
General education -
Chicago State University
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