Driven by a results-focused approach, I leveraged teamwork and problem-solving skills at AA Living Opportunities to enhance client satisfaction and operational efficiency. Skilled in customer service and computer applications, I consistently adapted to new challenges, contributing to a positive outcome in fast-paced environments. My proactive attitude and ability to multitask led to significant improvements in case management and service coordination. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Marquita Williams
Fairfield,CA
Summary
Overview
16
years of professional experience
Work History
AA Living Opportunities
CSF
06.2022 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Lynn & Darla
Assistant Coordinator
08.2017 - 11.2022
Job overview
- Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Lynn & Darla
DSP
12.2015 - 08.2017
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Rainbow 579
Customer Service Representative
02.2013 - 03.2014
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Avenue Clothing Store
Key Holder
01.2012 - 01.2013
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Opportunity House Inc
Internship Student
10.2008 - 03.2009
Job overview
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Solano Community CollegeFairfield, CA
from Human Services
06.2009
University Overview
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Problem Resolution
- Verbal Communication
Timeline
CSF
AA Living Opportunities
06.2022 - Current
Assistant Coordinator
Lynn & Darla
08.2017 - 11.2022
DSP
Lynn & Darla
12.2015 - 08.2017
Customer Service Representative
Rainbow 579
02.2013 - 03.2014
Key Holder
Avenue Clothing Store
01.2012 - 01.2013
Internship Student
Opportunity House Inc
10.2008 - 03.2009
Solano Community College
from Human Services