Marquita Witherspoon
Margate,FL
Summary
Dynamic professional with proven expertise in document management and exceptional verbal communication, honed at Centers for Living and Support Solve. Excelled in file organization and enhancing customer satisfaction, demonstrating a keen ability to manage sensitive information and resolve issues promptly. Skilled in scheduling and adept at improving operational efficiencies, consistently prioritizing accuracy and integrity.
Overview
5
5
years of professional experience
Work History
Office Secretary
Centers for Living
12.2023 - Current
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
Customer Service Specialist
Support Solve
01.2020 - 05.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Volunteer
Jack & Jill Center
01.2022 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2002
Skills
- Scheduling appointments
- File Management
- File Organization
- Reception oversight
- Verbal Communication
- Scheduling and calendar management
- Proofreading
- Document Management
- Organization
Timeline
Office Secretary
Centers for Living
12.2023 - Current
Volunteer
Jack & Jill Center
01.2022 - 02.2023
Customer Service Specialist
Support Solve
01.2020 - 05.2023
High School Diploma -
Blanche Ely High School
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