Marqus Jackson
Philadelphia,PA
Summary
Motivated job seeker with a strong interest in higher-level positions in the hospitality industry and retail sales. Experienced and customer-focused Sales Associate with a proven track record of driving revenue growth, enhancing the buying experience, and elevating company reputation within specific markets. Recognized consistently for exceptional sales performance and delivering excellent customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Doggie Style Pets
08.2024 - 04.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Budtender Associate
Restore dispensary
09.2022 - 07.2024
- Answering phone orders and fulfilling online orders.
- Putting in patient information according to state regulations.
- Using excel and using spreadsheets from a computer
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Checked guests' photo identification for validity and age requirements.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Dept. Manager
McDonald's
01.2018 - 08.2022
- Making sure food sales remain high, ensuring safe count is correct, pushing sales to achieve daily quotes
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Foot Locker
02.2017 - 07.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-2011
Certificate - Hospitality Management
Central Montco Technical High School
Plymouth Meeting, PA05.2011
Skills
- Effective organization
- Skilled in using technology
- Constructive mindset
- Committed team member
- Demonstrating respectfulness
Additional Information
Obtain employment in the hospitality industry and in retail and sales. Interested in higher placement such as management.
Assessments
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Sales skills, Proficient, 03/01/21, Influencing and negotiating with customers.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Doggie Style Pets
08.2024 - 04.2025
Budtender Associate
Restore dispensary
09.2022 - 07.2024
Dept. Manager
McDonald's
01.2018 - 08.2022
Assistant Manager
Foot Locker
02.2017 - 07.2018
High School Diploma -
Norristown Area High School
Certificate - Hospitality Management
Central Montco Technical High School
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