Marriana Williamson
Normal,IL
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to lead teams and enhance operational efficiency while maintaining attention to detail. Experienced in training staff and resolving inquiries, ensuring a positive experience for all. Strong time management and team leadership abilities drive success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Crafted Coffee Brews
Bloomington, IL
09.2024 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Operated espresso machines and equipment safely, adhering to all operational protocols.
- Assisted in inventory management by restocking supplies and monitoring product levels.
Office of Admissions Tour Guide
Illinois State University
Normal, IL
10.2022 - 05.2024
- Conducted engaging campus tours, showcasing facilities and programs to prospective students and families.
- Answered questions regarding admissions processes, enhancing visitor understanding and experience.
- Developed informative presentations highlighting university values, culture, and opportunities.
- Collaborated with admissions team to coordinate tour schedules and optimize visitor flow.
Shift Manager and Training Barista
Scoop Du Jour
Chatham, IL
07.2021 - 12.2023
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and guided team members in operational procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Education
Bachelors Of Arts And Sciences - Communication Sciences And Disorders
Illinois State University
Normal, ILSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Team leadership
- Exceptional customer service
Timeline
Barista
Crafted Coffee Brews
09.2024 - Current
Office of Admissions Tour Guide
Illinois State University
10.2022 - 05.2024
Shift Manager and Training Barista
Scoop Du Jour
07.2021 - 12.2023
Bachelors Of Arts And Sciences - Communication Sciences And Disorders
Illinois State University