Summary
Overview
Work History
Education
Skills
Timeline
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Mauri Bibby

Cypress

Summary

Dynamic Financial Analyst with a proven track record at Nordstrom, excelling in compliance and customer relationship management. Recognized for meticulous documentation and strong organizational skills, enhancing customer satisfaction and loyalty. A flexible team player adept at analyzing metrics to drive strategic improvements and resolve conflicts with empathy.

Overview

3
3
years of professional experience

Work History

Financial Analyst

Nordstrom
05.2023 - Current
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

1-800 Contacts
03.2023 - 05.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Barista

Starbucks
05.2022 - 03.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Education

High School Diploma -

Cypress Woods Highschool
Cypress, TX
05-2020

Skills

  • MS office suite
  • Excellent attention to detail
  • Flexible team player
  • Documentation skills
  • Account reconciliation
  • Strong organization
  • Due diligence
  • Customer relationship management

Timeline

Financial Analyst

Nordstrom
05.2023 - Current

Customer Service Representative

1-800 Contacts
03.2023 - 05.2023

Barista

Starbucks
05.2022 - 03.2023

High School Diploma -

Cypress Woods Highschool

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