Sulakshana Chatterjee

Charlotte,NC

Summary

Over 5 years of extensive experience in Operations’ Management, Service & Team Management. Worked as Operations Specialist in Lowe’s companies Inc ,proficiency in managing & leading teams for successful customer service operations & experience. A keen planner & implementer. Resourceful in acting as an escalation gate to resolve critical issues of the team members. Skilled in conducting various training sessions for enhancing performance and quality of service. Proficient in managing & leading teams for running successful Service Process Operations & experience of implementing procedures, service standards for business excellence. Excellent people management skills.

Work History

Financial Analyst

Lowe’s Companies Inc

Charlotte, NC

03.2022 - Current

Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Applied effective time management techniques to meet tight deadlines.
Proven ability to develop and implement creative solutions to complex problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Worked effectively in fast-paced environments.
Exercised leadership capabilities by successfully motivating and inspiring others.
Organized and detail-oriented with a strong work ethic.
Worked well in a team setting, providing support and guidance.

Retention and Winback Specialist

Limtex Infotech

Kolkata, India

05.2011 - 11.2012

Managing Operations for Retention & Winback process as per the Service Level
Making Deliveries for the client on various projects
Conducting various training sessions for enhancing performance and quality of service
Strategic analysis of the situation and provide correct solution
Tracking and maintaining the performance data for the team, to coach associates to achieve the set SLA’s
Focusing on the set targets and achieving 100% quality
Responsible to take escalation calls
Taking training sessions with the team to help improve on their performance.
Collaborated to develop and maintain targeted profit plans to sustain growth.
Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.

Senior financial specialist

Wizard Enterprize

Kolkata, India

05.2010 - 05.2011

To make outbound calls to refax the details for the B2B process
Was working for Telstra ,Ausie Telecom industries as their financial expert team and billing
Work involved customer’s telecom billing and financial details
Developed queries and performed analysis to optimize business intelligence.
Helped clients make informed decisions about financial future.
Informed clients of strategies for reducing debt and maximizing savings.

Operation Recon Process Specialist

Vishnu solution

Kolkata

07.2007 - 09.2007

Responsible for supporting investment transaction accounting, position reconciliation for the purpose of accurate reporting
Performed advisor/client reporting, firm-level financial reporting and risk reporting
Provide expertise in transactions, securities, pricing, reconciling and account valuation with the use of various systems including, Access, Excel and other internal supporting applications
Resolve discrepancies by working with internal business units and external parties such as
Work with business units (internal and external) to resolve investment data related issues
Update and maintain department procedures
Perform cash and positions reconciliation which includes identifying, analyzing and correcting transaction to position breaks
Data flow management and quality control to ensure all investment data is processed into downstream systems
Gather metrics and create reports
Evaluation of daily transactions, records & reconciliation
Processing internal support requests from other departments

Education

Bachelor of Arts -

University of Calcutta

Skills

Skill Set:
Proficiency in Google Suite (Calendar, Docs, Gmail, Sheets, Slides, etc)
Expertise in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Software experience: Data Science & Genesis
Excellent Verbal and Written communication

MS Office Suite
Finance
Data Analysis
Superior Time Management
Sales and Marketing

Languages

English

Native/ Bilingual

Timeline