MARRIO BELTON
Brandon,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Belton Landscaping And Cunsulting
02.2019 - Current
- Raised property accuracy and accountability by creating new automated tracking method.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Managed day-to-day business operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Reduced operational risks while organizing data to forecast performance trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
Program Application Specialist
G.V. (Sonny) Montgomery VA Medical Center
04.2010 - 08.2018
- Ensure full customer support services necessary to maintain effective PC performance
- Diagnose and resolve problems in response to customer reported incidents only escalating to IT ticket request for those that cannot be resolved at the ADPAC level
- Apply my systems knowledge to troubleshoot and resolve computer issues in order to limit serve requests
- Work to isolate PC issue determining if its hardware, software, or even a user issue in order to appropriately determine the needed fix
- Manage installations, removals and moves
- Provide hardware and software applications training to service staff to provide them knowledge of related functions to ensure proper use of equipment and programs in an effort to deter the need for assistance
- Work with the Administrative Officer in the preparation of appropriate action plans and performance improvement activities
- Lead and coordinate administrative support for Mental Health Service and assigned clinics
- Establish work procedures and standards to improve the efficiency and effectiveness of service operations
- Create tracking tools and conduct periodic assessments of mental health programs to ensure service is meeting established performance measures and strategic goals
- Responsible for VISTA/CPRS support triaging incoming calls regarding mental health software usage errors
- This involves working with service administration to addressVISTA errors, relaying information to the proper healthcare professional as needed, and interfacing with the different departments by receiving and directing VISTA/CPRS questions and/or requests to the appropriate staff, in addition to communicating and coordinating needed software servicing
- Serve as the Patient Care Management Modular (PCMM) Coordinator ensuring all newly enrolled mental health patients are assigned a primary care provider in a timely manner with undue waits and delays
- Provide clear, concise, and professional communications with patients, family members, staff, visitors, etc., and always use solid judgment when the patient has an urgent need
- Review patient medical records to verify required facts to provide accurate and detailed information to patients
- Consistently document patient contacts and follow-up customer communications to ensure a resolution has been
- Validate the completion of clinical notes by monitoring encounter errors in CPRS and VISTA and ensuring appropriate completion by assigned provider
- Run Ad-Hoc reports from VISTA for monthly benchmark meetings
- Completes monthly VISTA/CPRS maintence checks to ensure software is running correctly and the need for any patching
- Train and coach all employees on the Usage and user functions of VISTA/CPRS to deliver a high standard of accuracry
- Work with the Decision Support Services Labor Mapping Coordinator to extract and monitor service workload data in order to identify missed opportunities, deficiencies, and needs for improvement
- Assist mental health clinic providers in ensuring compliance with credentialing and privileging procedure
- Prepare narrative information for management and program analysis in support of the budget and financial management of service fund control points.
Branch Director of Telecommunication
MS Department of Human Services
08.2007 - 02.2010
- Managed the essential functions of the telecommunication department to include the planning and delivery of information technology services by configuring, installing, troubleshooting and managing data services
- Developed plans, criteria, and specifications for the agency’s telecommunication system
- Facilitated the coordination of support functions within the agency, answering questions and requests for information, diagnosing problems, and seeking out appropriate support as needed
- Diagnosed and resolved day to day operational issues
- Provided technical assistance for network and systems and addressing issues with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Assigned user account administration and file rights management
- Identifed and resolved problems with applications, operating systems, and hardware
- Implemented security fixes, operating system patches, and antivirus software and updates
- Developed, tested and implemented local restoral and contingency operations plans
- Performed system resource management, managed system accounts, performed system-wide backups and data recovery
- Communicated with end users to determine types of hardware and software required
- Installed new hardware and software and system configurations
- Peformed routine maintenance tasks; troubleshooted and resolved issues with computer systems and peripheral equipment located throughout the agency
- Evaluated product compatibility, expandability, and ease of use located thoughout the agency
- Developed and maintained problem tracking databases
- Ensured the proper application of information security/information assurance policies, principles, and practices
- Provided technical assistance to staff on the use of computer hardware and software
- Responded to requests answering user questions, receiving, documenting, and maintaining a record of reported of computer related issues and following up as needed
- Contributed to technical documentation and frequently asked questions in assigned areas
- Tracked IP and data jack numbers throughout the agency
- Coordinated and maintained equipment inventory, service contracts and maintenance agreements
- Coordinated the collection of excessed and unserviceable equipment and arranged proper disposition as well as preparing disposition reports
- Entered new equipment into the inventory databank, performed agency wide equipment audits, and prepared quarterly inventory status reports
- Developed objectives, strategies, milestones, rules and procedures and coordinated formal documentation preparation for this purpose
- Stayed abreast of the state of the art information management and telecommunications technology
- Represented the agency in matters pertaining to telecomunications and assigned projects.
Communications Specialist
United States Navy
12.2002 - 03.2007
- Daily administration of PCs and oversight of computer and support systems performance to ensure smooth operations and communications
- Imaged, deployed, tracked, set up and configured laptops/desktops, network equipment and printers
- Connected, troubleshooted, and maintained hardware and software, and performed back-up and recovery operations for operating systems, electronic mail, etc
- Set up and cleaned equipment for employee use
- Performed proper installation of cable, operating systems and software
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Consulted with users to identify IT needs and requirements
- Monitored antivirus software and updates
- Diagnosed and resolved problems in response to customer reported incidents, planning and analyzing work processes, researching and reporting trends and patterns of problems to superiors
- Identified and referred unresolved hardware/software issues for proper resolution
- Trained end users in the use of equipment and software
- Developed training materials and faciliated computing/information training sessions
- Ensured network connectivity in addition to creating, modifing, and deleting user accounts
- Maintained passwords, data integrity, and file system security
- Worked with senior management in the development of strategic plans for operational activity for IT services
- Investigated system and operational problems and made recommendations and implementing performance improvement plans to increase efficiency in equipment performance.
Education
Bachelor of Science - Health Care Administration
Jackson State University
Jackson, MS12.2012
Associate of Arts - Health Management
Copiah Lincoln Community College
Wesson, MS12.1999
Diploma -
Hazlehurst High School
Hazlehurst, MS05.1996
Skills
- Healthcare Administration
- Project Management
- Strategic Planning
- Team Building
- Troubleshoot and Resolve Computer Issues
- Management Analysis
- Budgeting
- Policy and Procedure Development
- Delegation
- Organizational Development
- Proficient in [Software]
- Scheduling
- Attention to Detail
- Performance Evaluation and Monitoring
- Task Delegation
- Supervision/Leadership
- Certified Master Trainer - Prevention & Management of Disruptive Behavior
- LEAN Yellow and Green Belts
- Teamwork and Collaboration
- Effective leader
- Training Management
- Verbal and written communication
- Management Team Building
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References
- Glyn Booth, Assistant Vice President, Amazon, Inc., 601-918-6883
- Sheila Jackson, Management Analyst, VA Central Office, Washington, DC, 202-461-9196
- Karen Booth, Commercial Insurance Broker, Trustmark Bank, 601-454-1944
Training
- Microsoft Windows, excel, windows, powerpoint
- Windows Vista Installation and Troubleshooting (Completed 2010)
- Computer Systems Management (Completed 2003)
- Certified Medical Technician
- Certified Medical Records Technician
- Master Trainer Prevention & Management of Disruptive Behavior – VA Medical Center
- Project Manager
- LEAN Yellow Belt Certified
- LEAN Green Belt Certified
- LEAN Black belt test passed
- Certified VISTA Patient Data Leader
Affiliations
- Phi Beta Sigma Fraternity, Inc, Chapter Vice President
- Phi Theta Kappa National Honors Society
Certification
Lean Yellow Belt Certified
Lean Green Belt Certified
Lean Black Belt Certified
Medical Technician Certified
Certified Medical Records Technician
Master Trainer Prevention and Management of Disruptive Behavior
Project Manager
Timeline
Owner
Belton Landscaping And Cunsulting
02.2019 - Current
Program Application Specialist
G.V. (Sonny) Montgomery VA Medical Center
04.2010 - 08.2018
Branch Director of Telecommunication
MS Department of Human Services
08.2007 - 02.2010
Communications Specialist
United States Navy
12.2002 - 03.2007
Bachelor of Science - Health Care Administration
Jackson State University
Associate of Arts - Health Management
Copiah Lincoln Community College
Diploma -
Hazlehurst High School