Marrisa McKinzie
Customer Service Representative
Eagle Mountain,UT
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
6
6
years of professional experience
54
54
years of post-secondary education
4
4
Languages
Work History
Pharmacy Technician Trainee
CVS Pharmacy
American Fork, UT
12.2023 - Current
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
Operational Manager
CVS Pharmacy
American Fork, UT
10.2021 - Current
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Demonstrated expertise in conflict resolution through mediating disputes between team members, facilitating a harmonious work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Direct Support Professional Caregiver
North Eastern Services
American Fork, UT
08.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
Supervisor
CVS Pharmacy
02.2021 - 09.2021
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
General Manager
Jamba Juice
Hawthorne, CA
03.2018 - 12.2020
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Lancaster High School
Lancaster, CA 05.2001 - 05.2013
Associate of Arts - Humanities
El Camino College
Torrance, CA 05.2001 - 05.2020
Bachelor of Arts - International Studies
Brigham Young University - Idaho
Rexburg, ID 05.2001 - 05.2024
Skills
Problem-solving abilities
Multitasking Abilities
Insurance Billing
Teamwork and Collaboration
Customer Relationship Management
Workflow Optimization
Self Motivation
Timeline
Pharmacy Technician Trainee
CVS Pharmacy
12.2023 - Current
Direct Support Professional Caregiver
North Eastern Services
08.2022 - 02.2023
Operational Manager
CVS Pharmacy
10.2021 - Current
Supervisor
CVS Pharmacy
02.2021 - 09.2021
General Manager
Jamba Juice
03.2018 - 12.2020
High School Diploma -
Lancaster High School
05.2001 - 05.2013
Associate of Arts - Humanities
El Camino College
05.2001 - 05.2020
Bachelor of Arts - International Studies
Brigham Young University - Idaho
05.2001 - 05.2024