Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marrissa Hamrick

Grapevine,TX

Summary

Talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality. Hands-on management professional motivates improvements and maximizes performance.

Overview

6
6
years of professional experience

Work History

Crew Chief

Servpro
06.2023 - Current
  • Trained all team members on key roles to maintain flexibility.
  • Managed team according to company standards and compliance requirements.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Enforced strict safety protocols to protect crew members.

Customer Support Representative

Chewy.com
01.2023 - 05.2023
  • Answer calls and help customers with orders, returns and concerns.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Contributed ideas and practical solutions to support process improvement efforts.

Customer Advocate

Carvana
02.2020 - 10.2022
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Monitored customer service performance to enforce quality and accuracy standards.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Responded proactively and positively to rapid change.

Delivery Driver

Pickering Logistics
09.2020 - 02.2021
  • Pickering logistics
  • Pre-trip inspection and balance loading of trucks
  • Delivery of Packages for Amazon
  • Reporting of packages and returns.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Caregiver

Assistance Home Care
03.2020 - 07.2020
  • Mckinney
  • Assisting with all ages with daily tasks
  • Transferring from wheelchairs to beds and back to chair, meal prepping, feeding, bathing, medicine reminders and cleaning up their home/ room when needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver, Senior Solutions

Monarch
09.2019 - 03.2020
  • Assisting elders with daily task, meal prepping, feeding, bathing, to doctor appointments, grocery shop, medicine reminders and cleaning up their home/ room when needed
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

SECRETARY

LILYGRACE PIERCING
09.2018 - 08.2019
  • Assisting with cleaning shop, taking payment information, preforming transactions at time of pay for service, organizing bag with at home care sheets and cleaning supplies and keeping track of customers purchases.

Caregiver

Home Care Assistance
05.2018 - 01.2019
  • Assisting elders with daily task, meal prepping, feeding, bathing, to doctor appointments, grocery shop, medicine reminders and cleaning up their home/ room when needed

Caregiver

Home Care Assistance
06.2018 - 09.2018
  • Assisting elders with daily task, meal prepping, feeding, bathing, to doctor appointments, grocery shop, medicine reminders and cleaning up their home/ room when needed

Server

Primos
01.2018 - 03.2018
  • Refilling chips and salsa dishes, keeping drinks full, taking orders and delivering food to the correct table in a timely manner, completing transaction on food bills and prepping to-go orders
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Diploma - Williams

High School Diploma -

Williams Field High School
Higley, AZ
05.2013

Skills

  • Policy Interpretation
  • Food Allergies
  • Vendor Relationships
  • Schedule Coordination
  • Procurement Planning
  • Job Assignments
  • Customer Preferences
  • Quality Control Guidelines
  • Safe Food Handling Practices
  • Crew Scheduling

Timeline

Crew Chief

Servpro
06.2023 - Current

Customer Support Representative

Chewy.com
01.2023 - 05.2023

Delivery Driver

Pickering Logistics
09.2020 - 02.2021

Caregiver

Assistance Home Care
03.2020 - 07.2020

Customer Advocate

Carvana
02.2020 - 10.2022

Caregiver, Senior Solutions

Monarch
09.2019 - 03.2020

SECRETARY

LILYGRACE PIERCING
09.2018 - 08.2019

Caregiver

Home Care Assistance
06.2018 - 09.2018

Caregiver

Home Care Assistance
05.2018 - 01.2019

Server

Primos
01.2018 - 03.2018

Diploma - Williams

High School Diploma -

Williams Field High School

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Marrissa Hamrick