Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Spencer

Northampton,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Crew Chief

Sdl Home Improvement Contractors
07.2018 - 07.2023
  • Trained all team members on key roles to maintain flexibility.
  • Managed team according to company standards and compliance requirements.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Trucks and equipment.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Managed Job on site according to specific work contracts. Made sure proper procedure was being followed on all installed measures of insulation and weatherization.

Installation Manager

ES Countertops
01.2014 - 07.2018


  • Supervised and helped install all granite, quartz or other materials countertops. Installed countertops, fireplaces, backsplashes, bathroom vanities, walls etc.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Templated upcoming jobs for installation. Laborer would then take my countertop or project templates and cut the material according to those specifications.
  • Proficient reading of tape measure and other measuring instruments.

Wellness Educator

Hampshire Regional YMCA
01.2011 - 12.2013
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Promoted available resources and connected individuals with services
  • Ran the wellness area and made sure it was well stocked with towels and other essential gym needs. Assisted clients with questions on machine use and exercise direction.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.

Sales Associate

Lia Honda
03.2009 - 11.2010
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier Team Lead

Dave’s Soda And Pet Food
06.2006 - 01.2009
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.

Education

Criminal Justice

Westfield State University
Westfield, MA

Criminal Justice

Holyoke Community College
Holyoke, MA

High School Diploma - General Studies

Northampton High School
Northampton, MA
06.2006

Skills

  • Crew Direction
  • Quality Control Guidelines
  • Staff Training
  • Team Development
  • Mechanical Troubleshooting
  • Policy Interpretation
  • Maintenance Program Management
  • Maintenance Recordkeeping
  • Customer Preferences
  • Company Safety Policies
  • Ground Crew Coordination
  • Employee Performance Evaluations
  • Inventory Management
  • Schedule Coordination
  • Professional Relationships
  • Credit Card Transaction Processing
  • Mentoring

Certification

OSHA 10 certification

BPI residential energy specialist

Timeline

Crew Chief

Sdl Home Improvement Contractors
07.2018 - 07.2023

Installation Manager

ES Countertops
01.2014 - 07.2018

Wellness Educator

Hampshire Regional YMCA
01.2011 - 12.2013

Sales Associate

Lia Honda
03.2009 - 11.2010

Cashier Team Lead

Dave’s Soda And Pet Food
06.2006 - 01.2009

Criminal Justice

Westfield State University

Criminal Justice

Holyoke Community College

High School Diploma - General Studies

Northampton High School

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