Nicholas Spencer
Northampton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crew Chief
Sdl Home Improvement Contractors
West Hatfield, MA
07.2018 - 07.2023
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Trucks and equipment.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Managed Job on site according to specific work contracts. Made sure proper procedure was being followed on all installed measures of insulation and weatherization.
Installation Manager
ES Countertops
West Springfield, MA
01.2014 - 07.2018
- Supervised and helped install all granite, quartz or other materials countertops. Installed countertops, fireplaces, backsplashes, bathroom vanities, walls etc.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Implemented systems to improve process efficiency and reduce project duration.
- Templated upcoming jobs for installation. Laborer would then take my countertop or project templates and cut the material according to those specifications.
- Proficient reading of tape measure and other measuring instruments.
Wellness Educator
Hampshire Regional YMCA
Northampton, MA
01.2011 - 12.2013
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services
- Ran the wellness area and made sure it was well stocked with towels and other essential gym needs. Assisted clients with questions on machine use and exercise direction.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
Sales Associate
Lia Honda
Northampton, MA
03.2009 - 11.2010
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier Team Lead
Dave’s Soda And Pet Food
Northampton, MA
06.2006 - 01.2009
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
Education
Criminal Justice
Westfield State University
Westfield, MACriminal Justice
Holyoke Community College
Holyoke, MAHigh School Diploma - General Studies
Northampton High School
Northampton, MA06.2006
Skills
- Crew Direction
- Quality Control Guidelines
- Staff Training
- Team Development
- Mechanical Troubleshooting
- Policy Interpretation
- Maintenance Program Management
- Maintenance Recordkeeping
- Customer Preferences
- Company Safety Policies
- Ground Crew Coordination
- Employee Performance Evaluations
- Inventory Management
- Schedule Coordination
- Professional Relationships
- Credit Card Transaction Processing
- Mentoring
Certification
OSHA 10 certification
BPI residential energy specialist
Timeline
Crew Chief
Sdl Home Improvement Contractors
07.2018 - 07.2023
Installation Manager
ES Countertops
01.2014 - 07.2018
Wellness Educator
Hampshire Regional YMCA
01.2011 - 12.2013
Sales Associate
Lia Honda
03.2009 - 11.2010
Cashier Team Lead
Dave’s Soda And Pet Food
06.2006 - 01.2009
Criminal Justice
Westfield State University
Criminal Justice
Holyoke Community College
High School Diploma - General Studies
Northampton High School