Mars Hicks
Winter Park,FL
Summary
Accomplished Shift Supervisor and Barista at Starbucks, adept in inventory management and team leadership. Excelled in creating personalized beverages, enhancing customer satisfaction, and efficiently managing store operations. Demonstrated expertise in POS systems and a proven ability to resolve customer issues, leading to significant improvements in service quality.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2019 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Shift Supervisor
Starbucks
12.2021 - 06.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12.2025
High School Diploma -
Bartram Trail High School
Saint Johns, FL05.2020
Skills
- Opening and closing duties
- Up-selling
- Food Running
- Coffee expertise
- POS Systems
- Cash Handling
- Excellent math skills
- Inventory Management
- Retail Management
- Team Leadership
- Team Player
Timeline
Shift Supervisor
Starbucks
12.2021 - 06.2023
Barista
Starbucks
10.2019 - Current
Bachelor of Science - Health Sciences
University of Central Florida
High School Diploma -
Bartram Trail High School
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