Hi, I’m
Sana Miller
Dublin
Summary
Dynamic leader and communicator with proven experience at American Swim Academy, enhancing swimmer growth and ensuring safety. Excelled in customer service and problem-solving, managing multiple classes and staff with professionalism. Certified in CPR, First Aid, and Food Handling. A highly-motivated employee with a desire to take on new challenges. Displays exceptional interpersonal skills with both customers and staff. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
2
years of professional experience
1
Certification
Work History
American Swim Academy
Deck Manager
07.2023 - 01.2025
Job overview
- Prioritized safety of all swimmers during classes by attentively watching the pool.
- Monitored and assisted progression of each swimmer for better growth. Interacted with parents consistently, giving information about swim program and student progress.
- Oversaw 5-6 swim classes at a time while managing staff in the water.
- Managed swim school members’ accounts and helped with any questions or concerns in the front office.
- Displayed outstanding customer service by providing tours of swim school, focusing on solving any problems, and being flexible with members to build rapport.
- Assigned a call list to work on each day while speaking to members in person and through in-bound calls. Took payments for enrollment and swim school equipment, assisting with account information and transactions.
American Swim Academy
Swim Instructor
06.2023 - 01.2025
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
Dublin Highschool Dublin, CA
High School Diploma
05-2025
University Overview
- 3.6 GPA
- Extracurricular Activities: Gaels Catering Volunteer Work for local events and school gatherings.
- Study Abroad: Cuba, Cultural Arts and Language Immersion
- Awarded American Swim Academy's Rookie of the Year award 2023.
Skills
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
- Active listening
- Team leadership
- Task prioritization
Certification
- Food Handlers Certification - State Food Safety August 2024
- CPR and First Aid Certification - American Swim Academy July 2024
Timeline
Deck Manager
American Swim Academy
07.2023 - 01.2025
Swim Instructor
American Swim Academy
06.2023 - 01.2025
- Food Handlers Certification - State Food Safety August 2024
- CPR and First Aid Certification - American Swim Academy July 2024
Dublin Highschool
High School Diploma
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