Mars Rivera
Keene,NH
Summary
Creative highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Community Assistant/Residential Assistant
Community Living at Keene State College
Keene , NH
2022.08 - Current
- Provided guidance to first year students transitioning into college life.
- Completed routine rounds, checking with residents to meet care needs.
- Responded and maintained accurate records of emergency situations that occur within residence halls.
- Resolved conflicts with problem resolution through mediation and conflict management techniques.
- Conducted routine floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Participated in regular staff meetings with Resident Director. As well as having one-on-one office hours with residents.
- Served as an information resource for residents regarding campus services.
- Promoted diversity awareness by creating informative bulletin boards and hosting special events addressing relevant issues.
Activities Aide
Alpine Healthcare Center
Keene , NH
2023.11 - 2024.03
- Assisted with the planning and implementation of daily activities for residents in long-term care facility.
- Provided one-on-one support through activities. Also providing basic and advanced mobility support.
- Maintained a clean, safe environment for all participants during activities. Provided emotional support to residents when needed.
- Managed inventory of supplies used during activities; ordered additional items when necessary.
- Reported any changes in resident behavior or attitude towards specific tasks or programs immediately to supervisor or nursing staff.
- Recorded and took meal orders for residents while also maintaining activities.
Student Assistant
Keene State College Cultural Center: Office of Student Diversity, Belonging, and Equity
Keene , NH
2022.03 - 2023.05
- Provided support for digital content. Including, creating newsletters, researching content, developing social media content, and tracking engagement.
- Prioritized communication with teams and coordinated with internal teams to ensure consistency across all social media and marketing efforts.
- Greeted and assisted students/visitors about services and resources. Provided an educational, friendly, and welcoming atmosphere.
- Tabled for events, and maintained organization and cleanliness in the workplace.
General Sales Associate
Macy's at Pheasant Lane Mall
Nashua , NH
2022.05 - 2022.08
- Provided accurate information about products, prices and services and utilized suggestive selling.
- Processed transactions using a point-of-sale system.
- Provided excellent customer service, and built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs.
- Organized stockroom shelves according to Macy's organizational system in regards to shoes, clothes, dresses/gowns and ready-wear.
- Performed cashier duties through a point of sale system, such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
BFA Studio Art, 2025 -
KEENE STATE COLLEGE
High School, 2020 -
CLAREMONT CHRISTIAN ACADEMY
Skills
- Program Planning
- Team Collaboration
- Attention to Detail
- Organizational Skills
- Relationship Building
- Presentation Development
- Customer Service
- Project Management
- Dispute Mediation
Timeline
Activities Aide
Alpine Healthcare Center
2023.11 - 2024.03
Community Assistant/Residential Assistant
Community Living at Keene State College
2022.08 - Current
General Sales Associate
Macy's at Pheasant Lane Mall
2022.05 - 2022.08
Student Assistant
Keene State College Cultural Center: Office of Student Diversity, Belonging, and Equity
2022.03 - 2023.05
BFA Studio Art, 2025 -
KEENE STATE COLLEGE
High School, 2020 -
CLAREMONT CHRISTIAN ACADEMY
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