Marsela Hoxha
Beaverton
Summary
Dedicated administrative professional with strong customer service and organizational skills, adept in staff training and support during high workloads. Committed to fostering a productive environment and enhancing team collaboration.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator
Providence St. Vincent Medical Center
Portland, OR
04.2026 - Current
- Billing for Project Access and Oregon Health Plan
- Trains new employees on company policies, procedures, software applications.
- Provides support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Resolves issues through active listening and open-ended questioning, escalating major problems to manager.
Associate Clerical Assistant
Providence St. Vincent Medical Center
Portland, OR
01.2010 - Current
- Manages scheduling and coordination for guests, ensuring efficient workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Approved financial assistance for those who qualified
- Collaborates with social workers, nurses, and volunteers to help patients transition to the guest house with ease.
- Orders supplies for the guest house
- Handling cash, checks, and credit cards responsibly
Housekeeper
Providence St. Vincent Medical Center
Portland, OR
03.2007 - 01.2010
- Utilized specialized cleaning equipment to ensure efficient waste disposal and infection control.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Small Business Owner at Monte Rossa Cafe
Self-employeed
Portland, OR
01.2005 - 09.2006
- Oversaw daily business operations to ensure efficiency and high-quality service.
- Managed operations, ensuring high standards of food safety and quality.
- Built strong relationships with clients through exceptional customer service practices.
- Trained and mentored staff on customer service best practices and operational procedures.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
Skills
- Proficient in using Excel
- Efficient workflow
- Team collaboration
- Staff training
- Bookkeeping
- Customer service
- Time management
- Attention to detail
- Organizational skills
Languages
Albanian
Native or Bilingual
Timeline
Administrative Coordinator
Providence St. Vincent Medical Center
04.2026 - Current
Associate Clerical Assistant
Providence St. Vincent Medical Center
01.2010 - Current
Housekeeper
Providence St. Vincent Medical Center
03.2007 - 01.2010
Small Business Owner at Monte Rossa Cafe
Self-employeed
01.2005 - 09.2006