Marsela Valdez
Fort Worth
Summary
Dynamic leader with extensive experience at Sam’s Club, excelling in team development and performance evaluation. Proven ability to resolve conflicts and enhance employee engagement, driving customer satisfaction. Skilled in training and maintaining workplace safety, consistently achieving team objectives while fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Prepared Foods Team Lead
Sam’s Club
Fort Worth
10.2024 - Current
- Oversaw quality control to identify inconsistencies and malfunctions.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Completed daily quality assurance duties to provide feedback for improvements.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Maintained positive working relationship with fellow staff and management.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Member Team Lead
Sam’s Club
Fort Worth
02.2020 - 10.2024
- Maintained accurate records of employee attendance and task completion times.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Assistant Manager
Fiesta Mart LLC
Fort Worth
01.2016 - 01.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Bachelor of Arts - Business Management
Bellevue University
Bellevue, NE06-2025
Associate of Arts - Business
Tarrant County College
Fort Worth, TX06-2019
Skills
- Communication
- Team leadership
- Employee training
- Conflict resolution
- Performance evaluation
- Time management
- Workplace safety
- Employee engagement
- Schedule management
- Relationship building
Timeline
Prepared Foods Team Lead
Sam’s Club
10.2024 - Current
Member Team Lead
Sam’s Club
02.2020 - 10.2024
Assistant Manager
Fiesta Mart LLC
01.2016 - 01.2019
Bachelor of Arts - Business Management
Bellevue University
Associate of Arts - Business
Tarrant County College