Marsha Adelman
Wyomissing,PA
Summary
Dedicated salesperson with expertise in customer relations, visual merchandising, and active listening. Committed to creating inviting shopping environments that elevate customer experiences and drive sales.
Overview
58
58
years of professional experience
Work History
Salesperson
The Charlotte Shoppe
Sinking Spring, Pennsylvania
08.2018 - 01.2026
- Assisted customers in selecting suitable products through personalized recommendations.
- Maintained attractive product displays to create inviting shopping environment.
- Managed inventory levels and restocked shelves to ensure availability.
- Initiated engaging conversations with customers to foster friendly atmosphere and improve shopping experience.
- Collaborated with team members to elevate customer service experiences.
- Addressed customer inquiries and resolved issues efficiently and professionally.
- Arranged merchandise to showcase new styles and drive sales.
- Greeted customers warmly to foster positive shopping experiences.
Store Team Member
GoggleWorks
Reading, Pennsylvania
08.2008 - 07.2018
- Operated cash register and processed customer transactions.
- Greeted customers and provided excellent customer service.
- Worked with team members to improve customer service experiences and satisfaction.
- Handled customer complaints professionally and efficiently.
- Provided product knowledge to customers and answered inquiries.
- Processed returns and exchanges according to company policy.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and ensured product availability.
- Ensured cleanliness and organization of store displays to create inviting shopping environment.
- Organized and maintained store displays.
- Provided support during special events and community activities.
- Observed store environment to identify and report potential security risks and theft incidents.
Owner/Operator
Self-employeed
West Reading, PA
02.1983 - 07.2008
- Managed daily operations and logistics of business activities.
- Oversaw inventory management and supply chain processes.
- Developed marketing strategies to attract new customers.
- Delivered exceptional customer service and support, enhancing client satisfaction and loyalty.
- Established long-term customer relationships through commitment to service excellence and effective issue resolution.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Trained and mentored staff on operational procedures.
- Provided leadership support for team members through coaching and mentorship programs.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Cultivated partnerships with vendors and suppliers, improving service quality and reliability.
- Ensured compliance with local regulations and safety standards.
Elementary School Teacher
Exeter Township School District
Reading, Pennsylvania
09.1967 - 12.1969
- Developed engaging lesson plans aligned with curriculum standards.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Facilitated activities that enhanced student participation and collaboration.
- Facilitated small group activities to support individualized instruction.
- Created conducive learning environment by establishing clear rules and procedures.
- Promoted an atmosphere of mutual respect between teachers and students.
- Communicated regularly with parents about student performance and behavior.
- Conducted parent-teacher conferences throughout the year.
- Maintained accurate records of student attendance and grades.
- Inspired students to want to read by taking to library and helping to choose books.
Education
Bachelor of Science - Elementary Education
Pennsylvania State University
University Park, PA12-1965
Skills
- Customer relations and service
- Social selling and networking
- Active listening skills
- Visual merchandising techniques
Affiliations
- Current Board Member of TRAC (Tikvah Residence Activities Council)
Timeline
Salesperson
The Charlotte Shoppe
08.2018 - 01.2026
Store Team Member
GoggleWorks
08.2008 - 07.2018
Owner/Operator
Self-employeed
02.1983 - 07.2008
Elementary School Teacher
Exeter Township School District
09.1967 - 12.1969
Bachelor of Science - Elementary Education
Pennsylvania State University