Marsha Anne Prescaro
Westfield
Summary
Dynamic operations leader with extensive experience at FedEx Express, excelling in team leadership and process improvement. Proven track record in optimizing clearance workflows and enhancing shipment accuracy through effective communication and issue resolution. Skilled in operational reporting and cross-functional collaboration, driving efficiency and compliance in time-critical logistics.
Overview
15
15
years of professional experience
Work History
International Clearance Ops Lead
FedEx Express
Indianapolis
07.2025 - Current
- Serve as a primary communication point between operational teams, CBP, and FTN, ensuring timely and compliant clearance of all shipments.
- Lead and coordinate daily clearance operations, including task delegation, priority setting, and assignment planning.
- Train new team members on clearance processes, compliance requirements, and system navigation, improving new-hire readiness and performance consistency.
- Supported operational leadership with cross-team tasks and resource reallocation to optimize workflow efficiency.
IDA Operations
FedEx Express
Indianapolis
01.2024 - 07.2025
- Identified and resolved operational issues such as overages, FPS discrepancies, and BSO errors, reducing delays and improving shipment accuracy.
- Coordinated with FTN and CBP to ensure compliance and address clearance bottlenecks, facilitating smoother operational flow.
- Assisted leadership in upholding internal service metrics and ensuring operational accuracy.
- Managed operational reporting processes by generating and analyzing piston reports, FDRs, sort logs, manifests, and daily sort totals to inform leadership decisions.
Material Handler
FedEx Express
Indianapolis
02.2021 - 01.2024
- Led onload and offload operations across all aircraft types; earned Load Captain certification, demonstrating mastery of ramp operations and safety.
- Guided peers during shift transitions, load planning, and material routing to enhance overall operational effectiveness.
- Tracked, monitored, and adjusted on-ramp workflow using digital tools, aiding management in meeting time-critical performance standards.
- Ensured freight accuracy and optimal aircraft placement to facilitate on-time departures and enhance service reliability.
Medical Assistant
Dermatology Center of Indiana
Zionsville
05.2017 - 02.2021
- Managed scheduling, prior authorizations, and patient communication to streamline daily workflow.
- Coordinated patient flow, prepared rooms, and assisted in clinical procedures to enhance overall clinic operations.
- Supported cross-functional needs through stocking, message handling, follow-ups, and documentation.
Medical Assistant
Care Coordinator/Medical Assistant
Indianapolis
02.2016 - 05.2017
- Oversaw patient follow-up for abnormal lab results, ensuring timely escalation to specialists to enhance patient care.
- Coordinated care plans with mental health providers, dietitians, and resource coordinators to address patient needs effectively.
- Maintained communication workflows and supported administrative operations to streamline clinic processes.
Medical Assistant
Osteopathic Integrated Medicine
Mooresville
09.2014 - 02.2016
- Coordinated patient intake workflows, clinical documentation, and laboratory procedures (phlebotomy, urinalysis) to ensure effective patient processing.
- Streamlined medication refill processes and prior authorizations, enabling clinicians to focus on patient care through accurate and timely documentation.
- Facilitated smooth clinic flow by managing patient movement, scheduling, and communication among staff and patients.
Medical Assistant
Indiana University Health (Urology Clinic)
Indianapolis & Carmel
02.2011 - 09.2014
- Assisted urology physicians in complex procedures, ensuring high clinical standards and patient safety.
- Collaborated with physicians and clinic leadership to uphold operational efficiency and patient care excellence.
- Handled patient inquiries, scheduled procedures, stocked rooms, and managed charts, ensuring clinic efficiency.
- Trained and supervised student medical assistants during externships, enhancing their skills through constructive feedback.
Education
Associate Degree - Medical Assisting
Harrison College
Indianapolis, IN09.2010
General Studies -
Purdue University Calumet
Hammond, IN05.2004
Skills
- Operational Reporting & Data-Driven Decision Making
- Process Improvement & Workflow Optimization
- Time-Critical Logistics & Service Standards
- Quality Assurance
- Communication with Regulatory & Compliance Partners
- Cross-Functional Collaboration (CBP, FTN, Clinical Staff, Physicians)
- Task Delegation & Performance Oversight
- Issue Resolution & Root Cause Analysis
- Team Leadership & Staff Training
- Employee Support & Daily Problem-Solving
Leadership Competencies
- Team Leadership & Staff Training
- Task Delegation & Performance Oversight
- Process Improvement & Workflow Optimization
- Communication with Regulatory & Compliance Partners
- Operational Reporting & Data-Driven Decision Making
- Cross-Functional Collaboration (CBP, FTN, Clinical Staff, Physicians)
- Issue Resolution & Root Cause Analysis
- Time-Critical Logistics & Service Standards
- Employee Support & Daily Problem-Solving
Management Profile
Operations leader with a strong background in international clearance, logistics, and healthcare operations. Known for team leadership, workflow coordination, cross-department communication, and problem-solving in fast-paced, compliance-driven environments. Skilled at training staff, improving processes, and ensuring organizational standards are met. Consistently recognized for dependability, integrity, and commitment to high-quality performance. Seeking a management role where I can guide teams, improve operational processes, and contribute to service excellence.
Timeline
International Clearance Ops Lead
FedEx Express
07.2025 - Current
IDA Operations
FedEx Express
01.2024 - 07.2025
Material Handler
FedEx Express
02.2021 - 01.2024
Medical Assistant
Dermatology Center of Indiana
05.2017 - 02.2021
Medical Assistant
Care Coordinator/Medical Assistant
02.2016 - 05.2017
Medical Assistant
Osteopathic Integrated Medicine
09.2014 - 02.2016
Medical Assistant
Indiana University Health (Urology Clinic)
02.2011 - 09.2014
Associate Degree - Medical Assisting
Harrison College
General Studies -
Purdue University Calumet