Jeremy Bagby
Las Vegas,NV
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Bar Team Leader
DTP-Downtown Terrace
Las Vegas, NV
04.2019 - Current
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Organizing liquor stock and timely submitting detailed monthly inventories.
- Developed and implemented new inventory system that accurately tracked pars.
- Meeting with liquor representatives to discuss new products
- Managing staff, using their personal areas of strength, to ensure effective and customer-centered service.
Bartender
The Tipsy Robot
Las Vegas, NV
06.2017 - 03.2018
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Performed regular maintenance on robots.
- Assisted with rolling out updates for the ordering tablets and the robots operating system.
- Laid out initial bottle map for the robots, both digitally and manually.
- Set-up all pour counts for drink recipes listed in the robot menu.
Head Food Runner
J.W. Marriott Starr Pass Resort
Las Vegas, NV
03.2017 - 07.2017
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Answered questions from restaurant patrons regarding menu items.
Education
Bachelor of Arts - Psychology
University of Nebraska - Lincoln
Lincoln, NE12.2014
Skills
- Cleaning and Sanitizing
- Teamwork and Professionalism
- Food and Beverage Service
- Cocktail Service
- Supply and Inventory Maintenance
- Interpersonal Relationships
- Hospitality and Guest Service
- Multitasking and Prioritization
- Bar Operations and Logistics
- Handling Difficult Customers
- Mixology Techniques
Accomplishments
- Won "Red Bull Seasonal Cocktail" Award
- Streamlined inventory process, resulting improved tracking of bar stock, more efficient ordering and cost savings to the bar.
Timeline
Bar Team Leader
DTP-Downtown Terrace
04.2019 - Current
Bartender
The Tipsy Robot
06.2017 - 03.2018
Head Food Runner
J.W. Marriott Starr Pass Resort
03.2017 - 07.2017
Bachelor of Arts - Psychology
University of Nebraska - Lincoln