Marsha Brogden
Brookhaven,GA
Summary
Change maker with an insatiable desire to learn more effective ways to assist individuals and organizations achieve their highest potential. Seeking a position in Human Resources and Employee Retention with skills in critical thinking, problem solving, and communication with a record of adapting quickly integrating information, adapting to diverse work cultures, and utilizing time and resources effectively. As well as communicating and collaborating with various stakeholders and management to reach a favorable solution to conflict.
Overview
7
7
years of professional experience
Work History
Trainer
Flower Child
08.2021 - Current
- Handled onboarding for 15+ new hires on company policy, positions, and menu knowledge
- Collaborated with management to boost morale among coworkers
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
Bass and Associates
12.2020 - 04.2021
- Assisted borrowers in settling defaulted student loans through payment plans
- Kept up to date on student loan information through the Department of Education
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Inclusion Outreach Specialist, Allies Apprentice
The David and Lura Lovell Foundation
02.2020 - 11.2020
- Assisted in the creation of a grant program for diversity awareness in the nonprofit sector
- Interviewed 20 organizations to gain insight on DEI work in the workplace
- Researched inclusive practices locally and nationally
Trimmer
Southern Arizona Integrated Therapies, SAINTS
06.2018 - 06.2019
- Cross-trained in basic plant care and trimmed plants to customer satisfaction
- Assigned to use heavy machinery and manage time to meet predetermined quantities each week
- Trained incoming employees on standard procedures
Cashier
Safeway
08.2017 - 04.2018
- Provided excellent and timely customer service at check out
- Counted back change at each sale and balanced drawer at the end of the day
Kobe Japanese Steakhouse
03.2016 - 06.2017
- Served up to 20 customers at a time with entertaining customer service
- Managed money and credit card machines for fast transactions
- Trained incoming employees on standard procedures.
Education
B.A. - International Business
Ashford University
San Diego, CA06.2020
Skills
- Diversity, Equity, & Inclusion Work
- Interviewing
- Training/Cross Training
- Customer Service
- Partnership Building
- Google Suite
Timeline
Trainer
Flower Child
08.2021 - Current
Customer Service Representative
Bass and Associates
12.2020 - 04.2021
Inclusion Outreach Specialist, Allies Apprentice
The David and Lura Lovell Foundation
02.2020 - 11.2020
Trimmer
Southern Arizona Integrated Therapies, SAINTS
06.2018 - 06.2019
Cashier
Safeway
08.2017 - 04.2018
Kobe Japanese Steakhouse
03.2016 - 06.2017
B.A. - International Business
Ashford University