Marsha C Johnson
Gainesville,Tx
Summary
Professional, with solid grounding in competitive environments. Demonstrated success in performance-driven roles, contributing to team objectives. Skilled in strategy development, quick decision-making, and maintaining high standards. Known for adaptability, reliability, and focus on achieving measurable outcomes.
Overview
17
17
years of professional experience
Work History
Revenue & Player Analysis Manager
WINSTAR WORLD CASINO
01.2023 - Current
- Responsible for the Player Analysis team and strategy implementation that enhance the customer satisfaction to improve retention.
- Work closely with marketing and creative services to ensure promotion accuracy.
- Create retail and entertainment packages to drive and optimize revenue.
- Collaborate with the marketing team to create targeted promotions.
- Identify and solve problems related to player behavior and Casino operations.
- Maintain systems to provide accurate, relevant and up to date information.
- Implements processes that monitor pricing and determine changes to drive performance.
Revenue Manager Non- Gaming Amenities
WINSTAR WORLD CASINO
01.2017 - 01.2023
- Responsible for pricing, distribution and GUEST REV strategies related to the Casino guest.
- Implementation of inventory restrictions and pricing strategies to maximize REVPAR.
- Maintain and oversee rate plans, calendars and rate strategies to ensure seamless booking across all properties.
- Responsible for the daily yield of the Hotel, The Inn and The RV Park.
- Oversee and maintain the daily Flash Analysis report sent to various departments within the organization.
- Hold weekly yield meetings to ensure that all departments understand the yielding strategies and their contribution for the same.
- Work in conjunction with Hotel, VIP, Host and Call Center to ensure maximum occupancy.
- Responsible for identifying booking pace and patterns for revenue maximization.
- Creating End of the Month reports and sending this information to various departments.
- Training other divisions of the enterprise on the necessary information required by them and action to be taken based on the reports.
- Interacting within the enterprise to ensure that the correct action is being taken to ensure the highest return for the revenue of the business.
Hotel Revenue Utilization Analyst
WINSTAR WORLD CASINO
01.2016 - 01.2017
- Running various reports to extract data pertinent to compile the daily Flash Analysis report.
VIP Hotel/Agent Supervisor
WINSTAR WORLD CASINO
01.2013 - 01.2016
- Directed staff employees for daily assigned tasks.
- Conducted start of the shift meetings on a daily basis.
- Corrected behaviors within the staff to maintain a highly engaged team.
- Interacted with other areas of the business to keep information flowing.
- Running reports to correct imbalance of rooms on nightly basis to ensure optimal revenue and ensure that errors are corrected before hitting patron’s accounts.
- Training new employees and helping to motivate the rest of the staff to perform their best in all aspects of their tasks.
- Coordinating with Hotel office to aid with issues. Workings closely with the Casino Host to ensure that guest have a “Winning Experience”.
- Working with the customers to ensure Total satisfaction on their stay at Winstar.
- Organizing and performing Pre-shift meetings making the team aware of activities that will be happening for the day and to assign work duties for the shift.
- Research problems presented and resolve to the satisfaction of current and future guests.
Call Center Operator
WINSTAR WORLD CASINO
01.2009 - 01.2012
- Answering incoming calls for the Casino, being the first line of contact for customers.
- Assisting in reservations, and answering questions from people, as well as directing calls.
Education
Completion of Program - Manicurist Art & Sciences
American Beauty Institute
Ardmore, OK01.1997
Skills
- Highly organized
- Time management
- Self-discipline
- Performance under pressure
- Strong leadership
- Teamwork and cooperation
- Adaptable
- Quick decision making
Timeline
Revenue & Player Analysis Manager
WINSTAR WORLD CASINO
01.2023 - Current
Revenue Manager Non- Gaming Amenities
WINSTAR WORLD CASINO
01.2017 - 01.2023
Hotel Revenue Utilization Analyst
WINSTAR WORLD CASINO
01.2016 - 01.2017
VIP Hotel/Agent Supervisor
WINSTAR WORLD CASINO
01.2013 - 01.2016
Call Center Operator
WINSTAR WORLD CASINO
01.2009 - 01.2012
Completion of Program - Manicurist Art & Sciences
American Beauty Institute