Marsha Coye
East Stroudsburg,PA
Summary
Experienced professional with a successful career in banking, administration and small business development. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Licensed Banker offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Goal-oriented multi-tasker who excels as a team leader. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals.
Overview
27
27
years of professional experience
Work History
Assistant Vice President of Teller Operations
Utilities Employees Credit Union
Stroudsburg, PA
06.2022 - Current
- Directed branch operations to achieve strategic goals and enhance customer satisfaction.
- Managed daily branch activities, ensuring compliance with regulations and company policies.
- Trained and mentored staff, promoting a culture of accountability and high performance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Examined customer loan applications for loan approvals and denials.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
Loan Signing Agent
JSF Notary Signature Services
East Stroudsburg, PA
10.2020 - 06.2022
- Facilitated loan document signings, ensuring compliance with legal requirements and accuracy in documentation.
- Reviewed loan agreements for completeness, addressing discrepancies to enhance client satisfaction and trust.
- Communicated effectively with clients and lenders to clarify terms, fostering strong relationships throughout the signing process.
- Implemented streamlined processes for document preparation, reducing turnaround time for signings without sacrificing quality.
Financial Services Associate
TD Bank NA
New York, NY
04.2018 - 10.2020
- Developed streamlined workflows that enhanced productivity within the team's daily operations for 20+ TD Bank locations through Midtown Manhattan.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action for various branches.
- Maintained financial health of organization.
- Actively participated in client meetings, presenting insightful findings from analyses that informed key decision-making processes.
- Trained and mentored team members on workflow efficiency and best practices.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Branch Supervisor
TD Bank NA
New York, NY
03.2016 - 04.2018
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiencies.
- Led team training programs to enhance staff performance and customer service delivery.
- Developed strategic plans to achieve branch targets and enhance customer satisfaction levels.
- Fostered a collaborative team environment, mentoring staff on best practices in banking procedures.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Senior Banking Associate
Citibank, NA
New York, NY
02.2014 - 03.2016
- Led customer service initiatives to enhance client satisfaction and retention.
- Mentored junior associates, promoting professional development and team collaboration.
- Analyzed financial data to identify trends and inform strategic decision-making.
- Developed and implemented process improvements, increasing operational efficiency significantly.
- Managed high-value client relationships, fostering trust and long-term engagement.
- Acted as a banking liaison for the Embassy of Japan, delivering high-touch service, resolving complex account matters, and maintaining strict confidentiality.
Co-Vice President
Coye Financial Solutions
New York, NY
10.2008 - 01.2014
- Developed comprehensive financial plans tailored to client goals and risk tolerance.
- Cultivated long-term relationships with clients through personalized investment strategies.
- Delivered educational seminars on investment strategies and financial literacy for clients.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Delivered strategic investment advice for individual and corporate clients.
Licensed Banker
JPMorgan Chase Bank
New York, NY
10.2006 - 10.2008
- Accountable for soliciting business accounts and developing strategic alliances with clientele.
- Devised and implemented innovative marketing principles and promotional sales events for branch.
- Counseled high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
- Cross-sold banking services and products to clientele.
- Daily execution of wire transfers both domestic and international.
- Assisted clients with mortgage applications and worked with branch mortgage manager.
- Analyzed financial data to identify trends, risks, and opportunities for clients' portfolios.
Personal and Business Banker
Bank Of America
New York, NY
07.2003 - 10.2006
- Developed personalized financial solutions for small business clients to enhance cash flow management.
- Evaluated loan applications, ensuring compliance with lending policies and risk assessment standards.
- Provided expert guidance on banking products, fostering strong relationships with small business owners.
- Collaborated with cross-functional teams to streamline account opening processes, improving client onboarding experience.
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Assisted in the development of marketing strategies targeting potential small business customers within the community.
Teller Manager
Bank of America
New York, NY
07.1999 - 07.2003
- Directed daily operations for retail bank, including branch sales, business development, and customer service.
- Assisted banking clients with important financial decisions.
- Counseled individuals with regard to their borrowing needs.
- Cross-sold banking services and products to clientele.
- Assisted clients with mortgage applications and worked with branch mortgage manager.
Education
Bachelor of Arts - Organizational Leadership
Pennsylvania State University
University Park, PA12-2027
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY05-2004
Timeline
Assistant Vice President of Teller Operations
Utilities Employees Credit Union
06.2022 - Current
Loan Signing Agent
JSF Notary Signature Services
10.2020 - 06.2022
Financial Services Associate
TD Bank NA
04.2018 - 10.2020
Branch Supervisor
TD Bank NA
03.2016 - 04.2018
Senior Banking Associate
Citibank, NA
02.2014 - 03.2016
Co-Vice President
Coye Financial Solutions
10.2008 - 01.2014
Licensed Banker
JPMorgan Chase Bank
10.2006 - 10.2008
Personal and Business Banker
Bank Of America
07.2003 - 10.2006
Teller Manager
Bank of America
07.1999 - 07.2003
Bachelor of Arts - Organizational Leadership
Pennsylvania State University
Associate of Applied Science - Business Management
Borough of Manhattan Community College