Marsha Dierbeck
Summary
Results-driven Child Safety Case Specialist with proven ability to manage complex caseloads while maintaining high standards of care and documentation. Demonstrates exceptional organizational skills in coordinating multiple family cases, court appearances, and home visits simultaneously. Known for building strong rapport with families and fostering collaborative relationships with community partners. Consistently supports team members by sharing resources and providing mentorship to new specialists. Approaches challenging situations with resilience and a solution-focused mindset, ensuring positive outcomes for children and families. Recognized for maintaining composure under pressure while handling sensitive cases with empathy and professionalism.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Case Specialist
The Arizona Department of Child Safety
09.2022 - Current
- Respond to allegations of reported child abuse and neglect by investigating and assessing child safety and risk
- Interview children and adults to gather information and determine the appropriate level of service
- Coordinate and monitor service participation with other healthcare professionals to ensure compliance with the agreed-upon safety plan
- Meet with parents, children, foster placements, and behavioral health staff to monitor progress toward case plan goals
- Author court reports and attend court hearings
- Continue to manage cases until the case plan goals are achieved
- Use a computer and The Department of Child Safety Software Program to complete reports and documentation
Group Exercise Instructor
EoS Fitness
04.2021 - Current
- Indoor cycling class
- Les Mills BodyPump and Body Combat and Total Fitness which is a boot camp style class
Librarian Assistant
J.O. Combs Unified School District
03.2018 - Current
- Instruct students in selecting and using research materials and technology
- Plan, organize, coordinate, oversee, and provide library services in assigned school libraries
- Purchase and catalog books for library collection
- Process and circulate library books, materials, and equipment
- Process and shelve library materials
- Assist students, teachers, and staff in the selection of library materials and equipment
- Assure that students and teachers have access to library materials for classes, assignments, and recreational reading
- Provide an introduction to the library and the technology within
- Train and provide work direction to assigned support staff and student workers
Credit Specialist II
Kohl's
08.2009 - 12.2014
- Responsible for resolving customer interactions ranging from standard to complex
- Extensive knowledge of Kohls.com orders, Kohl's charge inquiries and payments, collections on advanced levels of delinquency, Fraud, Yes 2 You Rewards, Social Media, specialty accounts, and seasonal recruiting and onboarding
Swim Coach/Instructor
Schroeder Swim Team
01.1995 - 12.2012
- Coached and developed competitive swim skills for children and adults
Customer Support Representative
The Mark Travel Corporation
06.1997 - 05.2006
- Answered inbound phone calls from travel agents and direct clients in order to build custom vacation packages
- Arranged domestic and international flights, accommodations and ground transportation for clients
- Accepted electronic payments via credit card, issued refunds and applied discounts
- Advised international clients proper documentation required to travel
Education
Bachelor's degree - Human Services
Springfield College
Boston, MA08.2022
Skills
- Communication skills
- Social work
- Customer service
- Sports Coaching
- Program Design
- Group Fitness
- Organizational Skills
- Case management
- Swimming
- Computer literacy
- Fundraising
- Crisis intervention
- Case planning
- Ethical practice
- Progress monitoring
- Boundary setting
Certification
CPR/First Aid AED, 05/20, 05/25, Adult, Child and Infant
Additional Information
ACE Group Fitness Instructor
Timeline
Case Specialist
The Arizona Department of Child Safety
09.2022 - Current
Group Exercise Instructor
EoS Fitness
04.2021 - Current
Librarian Assistant
J.O. Combs Unified School District
03.2018 - Current
Credit Specialist II
Kohl's
08.2009 - 12.2014
Customer Support Representative
The Mark Travel Corporation
06.1997 - 05.2006
Swim Coach/Instructor
Schroeder Swim Team
01.1995 - 12.2012
CPR/First Aid AED, 05/20, 05/25, Adult, Child and Infant
Bachelor's degree - Human Services
Springfield College
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