Marsha Elliott
Orlando,USA
Summary
Results-driven Sales Operations Manager with background in implementing strategic sales plans and streamlining operational processes. Demonstrated strengths lie in fostering team collaboration, driving revenue growth, and improving customer satisfaction levels. Previous roles highlighted for leadership skills, ability to analyze market trends, and success in enhancing overall sales performance. Notable impact made through consistent achievement of sales targets and operational efficiencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consumer Tech Support and Sales Operations Manager
Asurion
Orlando, USA
09.2016 - Current
- Optimized tech support and sales processes, boosting customer satisfaction.
- Directed multi-departmental teams to enhance service delivery and increase operational efficiency.
- Facilitated achievement of sales targets and First Contact Resolution goals.
- Enhanced productivity through joint efforts with Workforce Management.
- Maintained extensive knowledge of overall operations.
- Directed employee development and promotions.
Social Media Tech Support Operations Manager
AT&T
Orlando, USA
09.2006 - 10.2015
- Directed social media operations.
- Enhanced overall customer satisfaction through improved support processes.
- Enhanced service quality through trend analysis.
- Proactively communicated successful tools to mitigate social media risks.
- Proficient in leveraging digital platforms to optimize operations.
Education
Information Systems and Telecommunication -
Pace University
New York09.2009
School Counseling -
Mico University
Kingston05.2003
Skills
- Sales Data Analysis
- Team-Oriented Approach
- Sales Strategy Implementation
- Customer-Centric Sales Approach
- Sales Workflow Optimization
Certification
Certified Scrum Master, 2024
Timeline
Consumer Tech Support and Sales Operations Manager
Asurion
09.2016 - Current
Social Media Tech Support Operations Manager
AT&T
09.2006 - 10.2015
Information Systems and Telecommunication -
Pace University
School Counseling -
Mico University
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