Marsha Ferron-Pack
Alpharetta,GA
Summary
Goal-oriented Human Resources/Payroll Specialist with over 13 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager
P.F. Changs
Alpharetta, GA
07.2024 - Current
- Provide strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Establish strong relationships with clients and businesses , ensuring long-term partnerships and repeat business.
- Improve team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentor junior staff members for skill development and career progression within the organization.
- Implement and develop operational standards, policies and procedures.
- Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conduct performance evaluations, compensations and hiring to maintain appropriate staffing requirements, and employee scheduling.
Provider Services Representative
Blue Cross Blue Shield of Massachusetts
Remote
08.2023 - Current
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Provided exceptional support for credentialing processes including application completion, background checks, primary source verification activities as well as ongoing maintenance tasks such as recredentialing requests.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Streamlined process of provider credentialing, reducing waiting times significantly.
Restaurant Hospitality Manager
Chili's Restaurant and Bar
Alpharetta, GA
07.2021 - 06.2024
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Payroll Specialist
World A Cuts Barber Institute
York, PA
01.2002 - 03.2010
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
Education
Bachelors Degree - Human Development -
Pennsylvania State University
PAHigh School Diploma -
Piper High School
Sunrise, FL01.2000
Skills
- Proficient with Python and SQL programs
- Human Resource Management
- Finance
- Business Management
- Training and Development
- Data Entry
- Payroll Processing
- Invoice Processing
- Project Management
- Microsoft Office Suite
- Data Analysis
- Interpersonal Skills
- Payroll Software Proficiency
- Labor Laws Knowledge
- Time Management
- Organizational Skills
- Timekeeping Systems
- Tax Reporting
Certification
- 2022 - Google Data Analytics
- ServSafe Certified
- CPR and First Aid Certified
References
References are available on request.
Timeline
Senior Manager
P.F. Changs
07.2024 - Current
Provider Services Representative
Blue Cross Blue Shield of Massachusetts
08.2023 - Current
Restaurant Hospitality Manager
Chili's Restaurant and Bar
07.2021 - 06.2024
Payroll Specialist
World A Cuts Barber Institute
01.2002 - 03.2010
Bachelors Degree - Human Development -
Pennsylvania State University
High School Diploma -
Piper High School