Marsha Freeman
Lufkin,TX
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. A management professional with a proven track record in overseeing center operations and enhancing team productivity. Known for achieving operational excellence through strategic planning and staff development. A reliable team collaborator focused on results and adaptable to changing circumstances. Knowledgeable in center management with a solid background in managing operations and driving team performance. Successfully led initiatives to improve service quality and staff efficiency. Demonstrated leadership in fostering collaborative environments and addressing evolving needs. Experienced in center operations management, ensuring smooth and efficient workflows.
Overview
20
20
years of professional experience
Work History
Center Director
Join Parachute
Paris, TX
03.2022 - 11.2023
- Managed the donor center team and daily operations, covering production, quality, HR, and IT.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing resource allocation for improved service delivery.
- Monitored performance metrics, identifying areas for process improvement and increased efficiency.
- Led team meetings to discuss goals, share updates, and enhance team collaboration efforts.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Worked with all corporate departments to keep the center compliant.
- Kept the center up to date with state and federal regulations, including FDA-approved procedures, OSHA, CLIA, and cGMP, to ensure top production standards and facility compliance.
- Ensures product shipments and sample submissions are accurate and sent on time, in accordance with the schedule.
- Built positive and respectful relationships with donors to encourage them to return, refer others, and to help the center grow.
- Trained, developed, and managed all staff in accordance with company policies and other established guidelines and regulations.
- Implemented an environment that stimulated the morale and productivity of the center staff and its leadership.
- Conducted regular performance reviews, contributing to a culture of continuous improvement and professional development.
Assistant Center Manager
Grifols Plasma Center
Lufkin, TX
01.2018 - 03.2022
- Assisted in managing daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing resource allocation for improved service delivery.
- Monitored performance metrics, identifying areas for process improvement and increased efficiency.
- Led team meetings to discuss goals, share updates, and enhance team collaboration efforts.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
MHMR Assistant
Lufkin State Supported Living Center
Lufkin, TX
01.2010 - 01.2018
- Supported psychologists in developing treatment plans and delivering therapy to clients.
- Administered or assisted with psychological and behavioral assessments.
- Maintained communication with direct care and professional staff to support comprehensive care plans.
- Coordinated communication between clients, families, and healthcare professionals for optimal support.
- Trained and mentored new staff on best practices in direct support services.
- Documented progress notes to track client achievements, concerns, and behavioral changes requiring interdisciplinary attention.
- Assisted with crisis intervention to de-escalate challenging behaviors and ensure safe interactions.
- Monitored and documented changes in patient health status to keep the care team informed.
Direct Support Professional
Lufkin State Supported Living Center
Lufkin, TX
01.2004 - 01.2010
- Supported psychologists in developing treatment plans and delivering therapy to clients.
- Administered or assisted with psychological and behavioral assessments.
- Maintained communication with direct care and professional staff to support comprehensive care plans.
- Coordinated communication between clients, families, and healthcare professionals for optimal support.
- Trained and mentored new staff on best practices in direct support services.
- Documented progress notes to track client achievements, concerns, and behavioral changes requiring interdisciplinary attention.
- Assisted with crisis intervention to de-escalate challenging behaviors and ensure safe interactions.
- Monitored and documented changes in patient health status to keep the care team informed.
Education
High School Diploma -
Angelina College
Lufkin, TX07.2007
Skills
- Team Leadership
- Critical thinking
- Documentation skills
- Recordkeeping skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Workflow management
- Adaptability
- Project planning
- Financial Acumen
- Problem resolution
- Operations management
- Microsoft Outlook proficiency
- Proficient in MS Word, Excel, and Outlook
- Regulatory Knowledge
- Training, development, and mentoring
- Proficient in relevant software applications
- Team development
- Team building
Timeline
Center Director
Join Parachute
03.2022 - 11.2023
Assistant Center Manager
Grifols Plasma Center
01.2018 - 03.2022
MHMR Assistant
Lufkin State Supported Living Center
01.2010 - 01.2018
Direct Support Professional
Lufkin State Supported Living Center
01.2004 - 01.2010
High School Diploma -
Angelina College