Marsha Graves
Euless,TX
Summary
A focused, detail-oriented, and organized individual who is able to strategize and prioritize effectively when accomplishing multiple tasks and stay calm under pressure. Pragmatic, energetic, timely, and results-oriented and customer service with over 14 years of experience. Excellent relationship development skills with efficiency in company compliance, record maintenance, attention to detail, customer care data entry and scheduling loads, and resource management. In addition, I have a demonstrated ability to work well in any fast-paced environment, and in turn, exceed the standards of performance set out in any company. Currently looking for a suitable position with a reputable company that values passion, positivity, integrity, and hard work.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Contractor
Airspace Technologies
09.2019 - Current
- Pick up and delivery of materials, specimens, and airplane parts
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Managed quality control and maintained high level of customer satisfaction.
- Compiled and verified data to resolve issues and streamline efficiency.
Scheduler
Linq Transport
03.2022 - 05.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Driver
JB Hunt Transportation
09.2020 - 04.2021
- Drove Local Containers to the Rail yard and made deliveries daily, Check the BOL making sure they were correct.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Documented daily mileage, gas and other data.
- Verified contents of inventory loads against shipping papers to determine discrepancies.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
Driver
FFE Transportation
03.2020 - 09.2020
- Current graduate, trained on a dedicated route for 6weeks, currently has done a solo route from Texas to Georgia to Florida in line haul
- Looking for something more locally.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Achieved consistently high customer scores due to exceptional service.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Fleet Service Clerk
Envoy Air
07.2019 - 01.2020
- Helping to assist with flight operations, cleaning planes, marshalling planes in, pushing planes back.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Applied fluid to aircraft surfaces to remove ice.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Removed trash and recyclables from aircraft interior.
- Loaded, stowed, and unloaded baggage or cargo for crew or passengers.
- Inspected aircraft components and equipment for cracks, breaks, and leaks.
Courier Driver
Fusion Logistics
11.2018 - 07.2019
- Delivering Amazon packages on our routes, in a timely manner.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
Service Center Associate
Hollingsworth Logistics
07.2018 - 04.2019
- Expedite parts and serve customers needs
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained store cleanliness and sanitation through cleaning and picking up loose parts.
- Answered questions and informed customers of current sales and promotions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Claims Default Processor
CitiMortage
10.2004 - 07.2018
- Received, sorted, scanned imaged incoming mail for processed payments Submitted wire payments checked for discrepancies
- Verified claim data correctness in preparation for processing.
- Maintained comprehensive database for enrollment data, claim submission and payment information.
- Created and completed loan submission packages.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Scanned and uploaded loan and related documents into system.
- Performed post-closing checks of mortgage loan documentation.
- Examined and verified information in loan application and closing documents.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associates of Applied Science degree - Computer Electronic Engineering Technology
ITT Technical School Richardson
Richardson, TXSkills
- Driving and transportation
- Safe driving techniques
- Route management
- PPE use
- Customer Service
- Data Entry
- Scheduling
- Some Dispatch
Certification
Commercial Driver's License (CDL)
Class A
Expires: March 2024
State: TX
Skills
PAYMENTS (10+ years)
PROOFREADING
SORTING
TYPING
DRI (10+ years)
Data Entry
Courier (1 year)
Delivery Driver Experience (4 years)
Driving (4 years)
Playing pool, grilling
I grew up playing pool in my grandmothers cafe, and I love grilling some meat.
Timeline
Scheduler
Linq Transport
03.2022 - 05.2024
Driver
JB Hunt Transportation
09.2020 - 04.2021
Driver
FFE Transportation
03.2020 - 09.2020
Independent Contractor
Airspace Technologies
09.2019 - Current
Fleet Service Clerk
Envoy Air
07.2019 - 01.2020
Courier Driver
Fusion Logistics
11.2018 - 07.2019
Service Center Associate
Hollingsworth Logistics
07.2018 - 04.2019
Claims Default Processor
CitiMortage
10.2004 - 07.2018
Associates of Applied Science degree - Computer Electronic Engineering Technology
ITT Technical School Richardson