Marsha Grigsby
North Las Vegas
Summary
Dynamic Store Manager with a proven track record in team leadership, customer service, and operational efficiency. Skilled at problem-solving and cash management, committed to fostering a positive work environment and enhancing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Home Depot, USA
Las Vegas, NV
10.2009 - 02.2026
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Managed budgeting processes, optimizing resources for improved operational efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Home Depot, USA
Las Vegas, NV
01.2006 - 01.2009
- Mentored staff on product knowledge and sales techniques, enhancing team performance and engagement.
- Developed training programs to improve employee skills, fostering a culture of continuous learning.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Home Depot, USA
Las Vegas, NV
12.2003 - 01.2006
- Assisted customers with product selection and provided expert guidance on home improvement projects.
- Maintained store displays and ensured products were organized and visually appealing for customers.
- Processed transactions accurately while ensuring a positive customer experience at checkout.
- Trained new associates on operational procedures, enhancing team efficiency and service quality.
Education
High School Diploma -
Cheyenne High School
North Las Vegas NV06-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- POS systems
- Recruitment and hiring
- Operations management
- Policies and procedures
- Supply ordering
- Staff supervision
- Sales expertise
- Staff management
Accomplishments
- Managed a store that exceeded company expectations in multiple categories during the Q4 2025.
- Recruited 6 successful new managers within one year.
- Supervised team of 180 staff members.
Languages
English
Timeline
Store Manager
Home Depot, USA
10.2009 - 02.2026
Assistant Manager
Home Depot, USA
01.2006 - 01.2009
Sales Associate
Home Depot, USA
12.2003 - 01.2006
High School Diploma -
Cheyenne High School