Marsha Henkel
Hermiston,OR
Summary
Looking for challenging opportunities to apply my abilities, as well as increase my knowledge and skill set.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Home Depot
04.2023 - Current
- Answering 40 + phone calls a day, paperwork, cash handling, computer work, filing ,20 + emails a day, scheduling 15 + deliveries a day, problem solving., customer service
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, and effective problem-solving skills during interactions.
Realtor-Broker
Keller Williams Realty
04.2015 - Current
- Answering phones, paperwork, cash handling, computer work, filing, faxing, customer service, scheduling, accuracy of information
- Managed approximately 30 incoming calls, 25 emails per day from customers.
Executive Administrative Assistant
Universal Realty
02.2011 - 04.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Filed paperwork and organized computer-based information.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Education
GED -
Oregon City High School
Clackamas, OR01.1989
Skills
- Great work ethic, great with people and social situations, Ability to work well with others
- Conflict resolution, prompt, and dependable, Ability to learn new tasks in a timely manner
- Computer skills, fax, cash handling, phone etiquette, 10 years customer service skills
- Make schedule for associated, scheduled showings put files together
Timeline
Customer Service Associate
Home Depot
04.2023 - Current
Realtor-Broker
Keller Williams Realty
04.2015 - Current
Executive Administrative Assistant
Universal Realty
02.2011 - 04.2016
GED -
Oregon City High School