Marsha Hulse, MHA, BSN, RN
Chesterfield,MO
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Performance Improvement and Risk Management
Shriners Children’s Saint Louis
05.2023 - Current
- Coordinate and lead organization-wide efforts to improve clinical quality, patient safety, and experience,
- Implements process improvement methodologies to accelerate performance and standardize improvements across our facility.
- Ensures on-going outcomes measurement is maintained and assessed to identity priorities and opportunities for improvement; continuously generates ideas for improvement.
- Work across departments and with leadership to ensure that the quality of clinical care meets evidence-based guidelines and best practices, improve systems of care delivery to eliminate preventable harm, measure and improve patient experience.
- Local subject matter expert on accreditation and regulatory standards, responsible for leading focused standards reviews across departments to ensure continued readiness for surveys.
- Support internal and external performance measurement and reporting, appropriately handle patient complaints and grievances, and foster a culture of continuous performance improvement across the organization.
- Leads a multi-discipline monthly Quality, Patient Safety, and PI Council meetings and reports findings monthly to our Medical Committee of the Board.
- Serves as the facilities Safety Officer. Responsible for development of Environment of Care Plans as well as leads monthly Environment of Care meetings and Emergency Management planning.
- Subject matter expert on accreditation and recognition standards. Responsible for submitting documentation in alignment with timing and standards outlined by individual agency.
- Site program manager for Press Ganey patient satisfaction survey program and HRP safety occurrence reporting system which includes appropriately handle patient complaints and grievances.
- Effectively guided our organization through policy program update in 2024 to Policy Tech and assisted in staff updating over 425 local polices.
Nursing Manager and Assistant Nurse Manager
Washington University Clinical Associates
10.2014 - 05.2023
- Responsible for daily management of 14-16 nurses between 2 offices, including operations, productivity, staffing, onboarding, and addressing performance issues
- Organized and facilitated monthly team meetings for staff
- Ensures nursing practice reflects established standards of care and practice and a culture that promotes patient safety.
- Under the general direction of the physician group, shares leadership responsibilities for the nursing staff, including managing daily staffing plans.
- Organized and prepared for state surveys including OSHA and CLIA
- Part of the leadership team during our office transition to a WUCA clinic and EPIC transition
- Responsible for managing vaccine supply, including ordering and reporting, for both private vaccine stock and state sponsored program, Vaccine for Children (VFC)
Clinical Nurse Coordinator, Pediatric Ophthalmology
Washington University
10.2012 - 01.2014
- Coordinated all details of patient surgery, maximized surgical schedule block, obtaining consent forms, pre and post surgical phone assessments, and coordinated workflows between pre-op and OR departments.
- Assisted physicians and provided support with procedures and other processes related to direct patient care during busy physician clinic schedule (up to 50 patients/day)
- Acted as liaison and team leader by facilitating communication and coordination of care between patients, calling back all vision testing results
Registered Nurse
Suburban Pediatrics
05.2009 - 10.2012
- Handled all incoming triage and appointment scheduling for a busy 9 provider pediatric practice
- Maintained excellent communication regarding all aspects of medical care between parents and physicians
- Responsible for disseminating all incoming fax correspondence, tracking patent laboratory testing and calling parents with results and a plan of care as directed by the physician
- Direct patient care involves giving infants and children immunizations, obtaining weights and measurements, assisting with simple procedures and performing lead screenings and other diagnostic tests
Staff Registered Nurse
Mercy Hospital
05.2006 - 05.2009
- Provided excellent nursing care for both newborns and postpartum mothers
- Reviewed and discussed discharge teaching and care of the newborn with parents, including new mothers with breastfeeding benefits and techniques
- Maintained Neonatal Resuscitation Certification (NPR) while caring for newborns
Education
Executive Masters of Health Administration -
Saint Louis University
Saint Louis, MO05.2023
Accelerated Bachelor of Science in Nursing - BSN
University of Missouri
Saint Louis, MO08.2006
Bachelor of General Studies - Business, Psychology, & Human Development
University of Missouri
Columbia, MO05.2004
Skills
- Process improvement strategies
- Quality improvement
- Operational excellence
- Lean six sigma
- Teamwork and collaboration
- Verbal and written communication
Certification
- Pediatric Advanced Life Support Certification, 09/01/23
- Missouri Registered Nurse License, 2006033531, 2006
- Lean Six Sigma Yellow Belt
Timeline
Manager, Performance Improvement and Risk Management
Shriners Children’s Saint Louis
05.2023 - Current
Nursing Manager and Assistant Nurse Manager
Washington University Clinical Associates
10.2014 - 05.2023
Clinical Nurse Coordinator, Pediatric Ophthalmology
Washington University
10.2012 - 01.2014
Registered Nurse
Suburban Pediatrics
05.2009 - 10.2012
Staff Registered Nurse
Mercy Hospital
05.2006 - 05.2009
Executive Masters of Health Administration -
Saint Louis University
Accelerated Bachelor of Science in Nursing - BSN
University of Missouri
Bachelor of General Studies - Business, Psychology, & Human Development
University of Missouri