Marsha Jordan
Orlando,USA
Summary
Awarded a humanitarian service medal for outstanding contributions during military service, showcasing dedication to helping others. Recognized as Employee of the Month through peer nomination, highlighting strong interpersonal skills and collaborative spirit. Experienced in navigating challenging situations with resilience and professionalism.
Overview
16
16
years of professional experience
Work History
Licensed Healthcare Agent
TTEC Holding INC
09.2020 - Current
- Conducted comprehensive needs assessments to identify client requirements accurately.
- Ensured compliance with regulations, minimizing legal and operational risks.
- Monitored operational processes to maintain integrity and adherence to standards.
- Maintained performance metrics for consistent evaluation per client specifications.
Office Manager
Alameda Point Collaborative
08.2018 - 12.2019
- Coordinated IT consultant expenditures and configured software solutions across multiple departments.
- Accelerated ticket issue resolution and managed installations with external vendors effectively.
- Developed approximately 100 safety plan packets, including MSDS manuals and emergency protocols.
- Partnered with insurance broker to uphold accurate insurance records and facilitate employee benefits enrollment.
- Leveraged data visualizations to enhance collection, management, and reporting for informed decision-making.
- Optimized office operations by digitizing administrative activities, managing communications, and tracking payments.
- Achieved a 30% decrease in onboarding time for new employees through improved operational processes.
- Assisted Finance Director in daily management duties while supervising office staff handling incoming checks.
Administrative Assistant
Alameda Point Collaborative
01.2011 - 01.2015
- Oversaw daily operations of Finance and Administration department, ensuring high efficiency.
- Accurately processed invoices to maintain precise financial records.
- Facilitated effective team communication by scheduling regular meetings.
- Organized and distributed incoming mail to streamline correspondence processes.
- Managed ordering and distribution of work orders to support operational functions.
- Created a welcoming reception area for clients and visitors through diligent maintenance.
- Responded to client inquiries, enhancing overall service delivery quality.
Registered Dental Assistant
Dental Power
01.2010 - 01.2011
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Completed tooth impressions to support the creation of accurate dental work to correct problems such as missing teeth
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns
- Prepared rooms for approximately 20 patient to receive treatment by cleaning and sterilizing tools and equipment, root canal and surgery
Education
Associate Degree - Business Administration
College of Alameda
Alameda, CABachelor Degree - Business Information Systems
Ashford University
San Diego, CA01.2018
Skills
- Effective time management
- Reception services
- Accurate data entry
- Excel and Word expertise
- Comprehensive Microsoft Office skills
- HR coordination
- Accounts payable processing
Websites
Assessments
- Patient-Focused Care — Highly Proficient
- May 2020
- Addressing concerns and using sensitivity when responding to needs and feelings of patients.
- Full results: https://share.indeedassessments.com/attempts/6ee36e37bf9a1ccc7528b7dd7929d638eed53dc074545cb7
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Full results: https://share.indeedassessments.com/attempts/0917bd7359b8272aeb9c0c657753251feed53dc074545cb7
- Office Manager — Familiar
- Scheduling and budgeting.
- Full results: https://share.indeedassessments.com/attempts/b5cf3031496515d512adede8c514b0bbceed53dc074545cb7
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Licensed Healthcare Agent
TTEC Holding INC
09.2020 - Current
Office Manager
Alameda Point Collaborative
08.2018 - 12.2019
Administrative Assistant
Alameda Point Collaborative
01.2011 - 01.2015
Registered Dental Assistant
Dental Power
01.2010 - 01.2011
Associate Degree - Business Administration
College of Alameda
Bachelor Degree - Business Information Systems
Ashford University
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