Marsha Miller
Windber,PA
Summary
A Highly Motivated individual seeking full time employment in the business sector, Computer experience and knowledge. Excellent written and verbal communications skills. Works well in an independent and team-oriented environment.
Overview
21
21
years of professional experience
Work History
Enrollment Representative II
Health Net Federal Services
11.2019 - 12.2024
- Processing Enrollments from IDOCS in the defense Online Enrollment System approximately 10 an hour
- Using a variety of online and Intranet Systems to determine appropriate enrollment actions
- Completing Transactions within compliance Standards
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Helped with different projects assigned
- Helped in Different departments as needed
- Worked remotely
Customer Service Representative
Health Net Federal Services
02.2018 - 11.2019
- Responsible for Answering Phones approximately 10 to 15 incoming calls per hour
- Preforming research and Updated databases
- Preforming Net to Net changes
- Preforming PCM Changes
- Webchat to speak with providers
- Assisted providers with questions
Customer Service Representative
Salem Solutions
03.2017 - 02.2018
- Responsible for Answering phones and inquiries concerning about benefits and enrollments
- Preforming research and Updated databases
- Preformed Net to net Changes
- Preformed PCM changes
Document Review
American Red Cross
03.2013 - 07.2016
- Responsible for review of Blood donation record
- Responsible for all questions and demographics being completed on applanation
- Placing unit on hold
Data Entry Specialist II
American Red Cross
03.2011 - 03.2013
- Responsible for Accurate review of Registration Set Reports
- Identification of duplicate records
- Resolving holds/hits and Reports
- Preforming final review and batch release
Data Entry Specialist I
American Red Cross
03.2004 - 03.2011
- Responsible for accurate and timely imputing of Donor information from Blood Donation Record into NBCS computer system approximately 20 per hour
- Contact of Donors is down when required to verify demographic information
Education
Associate of Arts - Administrative Office Technology
Cambria Rowe Business College
Johnstown, PA04-2003
High School Diploma -
Windber Area High School
Windber06-2001
Skills
- Customer service expertise
- Remote work experiences
- Documentation management
- Data entry skills
- Telephone and email skills
- Customer service background
- Strong organization
- Microsoft Office Skills
- Highly dependable
- Excellent attention to detail
Timeline
Enrollment Representative II
Health Net Federal Services
11.2019 - 12.2024
Customer Service Representative
Health Net Federal Services
02.2018 - 11.2019
Customer Service Representative
Salem Solutions
03.2017 - 02.2018
Document Review
American Red Cross
03.2013 - 07.2016
Data Entry Specialist II
American Red Cross
03.2011 - 03.2013
Data Entry Specialist I
American Red Cross
03.2004 - 03.2011
Associate of Arts - Administrative Office Technology
Cambria Rowe Business College
High School Diploma -
Windber Area High School
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