Deondra Smith
Twinsburg,OH
Summary
Dedicated and adaptable professional with a proactive attitude, strong work ethic and effective communication skills who is eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Senior Enrollment Representative II
Risepoint
Dallas, Texas
03.2023 - Current
- Conducts webinar sessions with department leaders to provide application, financial, and academic information to potential Direct Entry Nursing and Doctor of Education students.
- Serves as liaison between internal departments and students, ensuring effective support.
- Creates and distributes marketing materials about the college's programs to potential students.
- Maintains detailed records of all student inquiries, applications, admissions decisions, and matriculations.
- Monitors application deadlines in order to ensure that all forms were submitted on time.
- Recognized potential issues that may impact a student's ability to enroll or graduate successfully.
Senior Enrollment Coach/Team Lead
Education Dynamics
Boca Raton, FL
09.2021 - 03.2023
- Oversaw and successfully executed a client's start-up Advanced Practice RN degree program.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Reviewed transcripts and test scores of applicants for accuracy prior to submitting them for evaluation by Admissions Office personnel.
- Developed recruitment plans and strategies to attract qualified candidates from underserved and diverse backgrounds.
- Monitored compliance with applicable regulations and laws governing programs.
Senior Program Manager
Indiana Wesleyan University
Independence, Ohio
08.2008 - 08.2014
- Provided information about the college admissions process to prospective students and their families.
- Created a comprehensive orientation program for incoming students.
- Provided assistance throughout the entire application process from initial inquiry through final decision-making.
- Oversaw financial process including Financial Aid, Tuition Reimbursement, Military tuition benefits.
- Assisted in the development of marketing materials related to admissions initiatives.
- Researched best practices for program improvement and implementation strategies.
Enrollment Representative
The Apollo Group
Phoenix, Arizona
12.2005 - 08.2008
- Performed follow-up activities with prospective students who had not yet committed to enrolling at the institution.
- Attended college fairs in order to provide information about the institution's offerings.
- Responded promptly and accurately to questions from current and prospective students via phone or email.
- Conducted interviews with applicants to assess their academic backgrounds, career objectives, and educational needs.
- Implemented a successful referral strategy resulting in the acquisition of new clients
- Delivered presentations about college admissions processes at local high schools.
Education
Bachelor of Science - Business Administration
The University of Akron
Akron, OHAssociate of Science - Marketing And Sales Technology
The University of Akron
Akron, Ohio Skills
- Customer service expertise
- Excellent written and verbal communication skills
- Project management experience
- Critical thinking Skills
- Strong organization skills
- Cross-functional teamwork
- Workflow optimization
- Deadline management
- Marketing knowledge
- Client Relationship Building
- Time management proficiency
- Salesforce, Ellucian, Microsoft Office
Accomplishments
- 19 years of successful full-cycle enrollment experience
- Launch two successful school admissions accounts
- Strong call review and compliance scores
- Consistently exceeds enrollment goals
- Member of the President Circle's club for successful sales professionals
- Received Enrollment Honor Roll Awards for high performance
Timeline
Senior Enrollment Representative II
Risepoint
03.2023 - Current
Senior Enrollment Coach/Team Lead
Education Dynamics
09.2021 - 03.2023
Senior Program Manager
Indiana Wesleyan University
08.2008 - 08.2014
Enrollment Representative
The Apollo Group
12.2005 - 08.2008
Bachelor of Science - Business Administration
The University of Akron
Associate of Science - Marketing And Sales Technology
The University of Akron