Dawn Anderson
Richmond,Virginia
Summary
I have experience supporting EHR platforms and clinical software, assisting end users, troubleshooting issues, and configuring workflows. My skills include HIPAA-compliant data entry, documentation audits, user training, and issue escalation. I collaborate effectively with cross-functional teams, utilize ticketing systems, and address problems proactively. I am pursuing a Master’s in Healthcare Administration with a focus on clinical systems and digital health innovation. As a collaborative leader, I foster an engaged and supportive work environment and build strong relationships with diverse stakeholders in fast-paced settings. I offer strong problem-solving abilities, a commitment to learning, and clear communication. I am eager to contribute to the team’s success, embrace new challenges, and support the organization’s goals with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Enrollment Specialist II
Remote DME
Virginia
12.2021 - Current
- Processed and verified confidential healthcare documents, aligned with HR file review and onboarding workflows.
- Ensure strict compliance with HIPAA regulations and confidentiality protocols, reinforcing secure data practices.
- Identified and reported documentation discrepancies for compliance, improving record accuracy, and audit readiness.
- Maintained patient and client data in cloud-based systems while upholding strict privacy and confidentiality standards.
- Collaborated with compliance, case management, and administrative teams, mirroring HR's cross-department collaboration.
- Recognized for high attention to detail and adherence to regulated documentation protocols.
- Developed and implemented strategies to streamline patient intake procedures.
- Managed enrollment processes to ensure compliance with regulatory standards.
- Trained new staff on enrollment protocols and software systems for efficiency.
- Analyzed data trends in patient enrollments to enhance outreach initiatives.
- Collaborated with healthcare providers to facilitate seamless enrollment experiences.
- Implemented feedback mechanisms, gathering insights to continuously improve enrollment experience.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Cultivated supportive team environment, training new staff on best practices in enrollment management.
Personal Care Assistant (PCA)
Private Client
Richmond, VA
01.2021 - 06.2024
- Maintain detailed logs and reports related to patient care, functioning as part of a multidisciplinary team.
- Ensure strict compliance with HIPAA regulations and confidentiality protocols, reinforcing secure data practices.
- Utilize client communication skills to manage sensitive information and maintain professional standards of care.
- Support families and providers with timely updates, comparable to internal HR coordination and status reporting.
- Supported the needs of residents under long-term care.
Education
Master of Science - Healthcare Administration
Purdue University Global
West Lafayette, INBachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN01.2019
Skills
- Issue Tracking & Root Cause Analysis
- Workflow Documentation & Process Optimization
- HIPAA Compliance & Data Privacy
- Healthcare Administrative Operations
- Cross-Functional Collaboration & Communication
- Microsoft Office Suite
- Remote Software Support & Patient-Facing Tech Assistance
- Adobe PDF
- Microsoft Teams
- EMR & Document Management Systems
- Exceptional communication
- Customer service expertise
- Computer skills
- Data entry skills
Accomplishments
The National Society of Leadership and Success (NSLS) at Purdue University Global and has earned the Foundations of Leadership Certificate
Timeline
Customer Enrollment Specialist II
Remote DME
12.2021 - Current
Personal Care Assistant (PCA)
Private Client
01.2021 - 06.2024
Bachelor of Science - Healthcare Administration
Purdue University Global
Master of Science - Healthcare Administration
Purdue University Global