Marsha Mrozowski
Summary
Dynamic and results-oriented professional with a proven track of delivering exceptional customer service. Recognized for strong problem-solving abilities and maintaining composure under pressure, ensuring effective resolutions in challenging situations. Excellent communication skills facilitate seamless interactions with patients, families, and healthcare providers. Expertise in managing patient records, scheduling appointments, and optimizing office operations underscores a commitment to personalized service and high-quality patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Driver
Clark County School District
03.2025 - 08.2025
- Conducted emergency evacuation drills for buses.
- Checked mechanical conditions, such as gas, oil, other fluids, and tires and inspected safety equipment of a bus before leaving on assigned route.
- Prepared transportation reports and other necessary reports, as required.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Patient Service Representative
Allergy Partners of Nevada
05.2023 - 02.2025
- Registered patients, scheduled patient’s follow-up appointments and test scheduling.
- Collected payment at the time of service, and post charges and payments. Balanced all transaction accounts and procedures daily.
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism. Maintained detailed knowledge of electronic medical records and other computer software as it related to job functions
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Certified Medical Assistant
Novant Health South Charlotte Endocrinology
03.2022 - 07.2022
- Performed patient intake, including gathering detailed medical histories and vital signs.
- Supported physician in examinations and procedures.
- Assisted with administering medications as directed by the physician.
- Authorized drug refills and provided prescription information to pharmacies.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Novant Health Bradford Ob/Gyn Clinic
04.2019 - 03.2022
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Assisted physician with routine checks and procedures.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Certified Medical Assistant
Novant Health Waxhaw Family & Sports Medicine
04.2012 - 04.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
- Performed basic clinical duties such as wound care, EKG, spirometry, and prepared and administered medications/vaccines as directed by physician.
- Maintained accurate records of patient information, treatments, and test results.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Nursing Assistant
Novant Health Presbyterian Hospital
07.2010 - 10.2010
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Commercial Driver's License Class-B
Las Vegas, NV04-2025
Diploma - Certified Medical Assisting
Central Piedmont Community College
Charlotte, NC04-2012
Skills
- Proficient in electronic health records
- Data Entry Proficiency
- Strong attention to detail
- Efficient multitasking
- Maintains focus in high-stress situations
- Patient intake assessment
- Problem-Solving
- Customer Service
- Medical office procedures
- Assistance with procedures
- Compassionate caregiver
Certification
- CNA – Certified Nursing Assistant
- CMA – Certified Medical Assistant (AAMA)
- CDL – Certified Drivers License
Timeline
Bus Driver
Clark County School District
03.2025 - 08.2025
Patient Service Representative
Allergy Partners of Nevada
05.2023 - 02.2025
Certified Medical Assistant
Novant Health South Charlotte Endocrinology
03.2022 - 07.2022
Certified Medical Assistant
Novant Health Bradford Ob/Gyn Clinic
04.2019 - 03.2022
Certified Medical Assistant
Novant Health Waxhaw Family & Sports Medicine
04.2012 - 04.2019
Certified Nursing Assistant
Novant Health Presbyterian Hospital
07.2010 - 10.2010
Commercial Driver's License Class-B
Diploma - Certified Medical Assisting
Central Piedmont Community College
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