Patricia Santillan
Summary
Highly motivated and detail-oriented student/Pharmacy Technician with a strong background of more than 5 years in customer service and clinical communication. Skilled in assisting patients with medication inquiries, resolving issues and experienced in collaborating with pharmacists, Orthopedic Specialists and healthcare teams to ensure excellent patient outcomes
Overview
9
9
years of professional experience
Work History
Professional Health Advocate, Surgery Scheduling Assistant
Advanced Orthopedic and Spine Care
02.2023 - 07.2025
- Surgery Scheduling Spanish Translator
- Translated for all Spanish speaking patients
- Ensured, organized, and maintained an accurate, up-to-date operational surgery schedule
- Inserting and updating patient's insurance information, scheduling procedures from the physician's office using established hospital guidelines, and ensuring sufficient information is distributed to the patients and all necessary parties, including hospital departments, primary-care physician, living facility/rehab centers and Surgeon, through productive open communication.
- Maintain paperwork for an effective surgery process, such as ordering for test results - MRI, CT, ESI, EMG, bone and brain scans.
Pharmacy Technician
CVS Pharmacy
08.2020 - 02.2023
- Accurately dispensed prescription medications and over-the-counter medications
- Helped the pharmacist in the preparation and distribution of medications
- Maintained drug inventory, expedited medication dispensation
- Maintained patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulation
Pharmacy Technician
Walgreens Pharmacy
07.2019 - 12.2019
- Accurately dispensed prescription medications and over-the-counter medications
- Helped the pharmacist in the preparation and distribution of medications
- Maintained drug inventory, expedited medication dispensation
- Maintained patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations
Cashier
Finish Line
06.2018 - 07.2019
- Maintain thorough knowledge of store merchandise
- Open/close registers, maintain registers balanced
- Counted end of shift cash and credit receipts to ensure accuracy with paper and computer receipts
Manager position
Cricket Wireless
07.2016 - 02.2018
- Coached advocates through sales and everyday responsibilities
- Discovered new techniques to enhance every advocate's sales
- Provided excellent customer service to customers walking in the store
- Responsible for solving customer complaints and providing information regarding products
Education
College preparatory Classes -
South Suburban College
South Holland, ILSkills
- Proficient in electronic health records
- Proficient in Microsoft Office
- Proficient in Epic
- Proficient in RX Connect
- Proficient in Intercom Plus
- Proficient in Availity
- Proficient in Phoenix Ortho
- Proficient in Phoenix PM
- Patient Appointment scheduling
- Strong organization
- Proficient in preparation in medication
- Proficient in drug processing
- Proficient in Pharmaceutical compounding
- Pharmaceutical delivery
- Medical terminology knowledge
- Accurate money handling
Timeline
Professional Health Advocate, Surgery Scheduling Assistant
Advanced Orthopedic and Spine Care
02.2023 - 07.2025
Pharmacy Technician
CVS Pharmacy
08.2020 - 02.2023
Pharmacy Technician
Walgreens Pharmacy
07.2019 - 12.2019
Cashier
Finish Line
06.2018 - 07.2019
Manager position
Cricket Wireless
07.2016 - 02.2018
College preparatory Classes -
South Suburban College
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