Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Marsha Pluth

Marsha Pluth

Rapid City

Summary

Dynamic professional with extensive experience in sales and public relations at Edgewood Assisted Living. Proven ability in relationship management and problem-solving, consistently exceeding family satisfaction through creative solutions. Skilled in community outreach and public speaking, fostering strong connections with senior citizens and their families while maintaining a positive demeanor.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales & Public Relations

Edgewood Assisted Living
Rapid City
11.2018 - 07.2025
  • Utilized strong friendly multi-tasking skills.
  • Worked with senior citizens and their family members on a daily basis.
  • Provided successful solutions to stressful situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs (some these individuals didn't know they had)of prospective/current residents and their families promptly and efficiently.
  • Provided a family environment through excellent attention to residents and families when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted local community at various off site opportunities, utilizing unique ideas to stand out. Be the "purple cow".
  • Approached senior residents and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education, and training.
  • Exceeded families' satisfaction by finding creative solutions to problems or challenges of their family members.
  • Achieved specialized training opportunities involving travel as one of the top six sales/public relations directors in the corporation.

Claims Consultant

Assurant
Rapid City
07.2018 - 11.2018
  • Processed claim requests, utilizing e-mail communication
  • Trained for future opportunities
  • Communicated with associates to correct challenges in claims

Funeral Pre-Planning Specialist

Kirk Funeral Home
Rapid City
11.2012 - 07.2018
  • Developed comprehensive funeral service plans to meet client needs and preferences.
  • Consulted with families to understand their wishes and provide personalized options.
  • Managed documentation related to service arrangements and regulatory compliance.
  • Facilitated communication between families and various service providers during planning.
  • Managed multiple concurrent projects while meeting all deadlines.
  • Facilitated communication between cross-functional departments during planning stages.
  • Acquired an maintained insurance license
  • Educated the community by hosting and presenting various programs. Participated in various activities in the community.

Classified Sales Representative

Rapid City Journal
Rapid City
02.2005 - 03.2013
  • Managed customer inquiries and provided necessary information for ad placements.
  • Facilitated follow-up calls to ensure customer satisfaction with ad placements.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers in selecting appropriate products based on needs.
  • Cultivated relationships with new and existing customers to identify requirements.
  • Exceeded department expectations for productivity and accuracy levels.
  • Throughout the 16 1/2 years received several promotions.

Education

Some College (No Degree) - Business Relations

Career Learning Center
Rapid City, SD

Skills

  • Senior citizen engagement
  • Customer service
  • Problem solving
  • Relationship management
  • Project management
  • Community outreach
  • Needs assessment
  • Positive demeanor
  • Public speaking
  • Presentation skills
  • Active listening
  • Communication skills
  • Telephone etiquette

Affiliations

  • President Elect, President & Past President- Women's Network of Rapid City
  • YMCA- Fitness Instructor
  • Mt. Rushmore Toastmasters

Certification

  • Most Creative Outreach Ideas
  • Outstanding Customer Service Awards
  • 2nd Place in Toastmaster Speech Contest

Timeline

Sales & Public Relations

Edgewood Assisted Living
11.2018 - 07.2025

Claims Consultant

Assurant
07.2018 - 11.2018

Funeral Pre-Planning Specialist

Kirk Funeral Home
11.2012 - 07.2018

Classified Sales Representative

Rapid City Journal
02.2005 - 03.2013

Some College (No Degree) - Business Relations

Career Learning Center

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