Marsha Serrano
Chino Hills,CA
Summary
Adept at enhancing customer satisfaction and streamlining warehouse operations, I leveraged teamwork and advanced time management at Kohls Distribution Center to exceed productivity goals. My professional demeanor and effective communication skills fostered positive environments in retail and warehouse settings, achieving high levels of efficiency and customer service excellence.
Overview
7
7
years of professional experience
Work History
Warehouse Picker
Kohls Distribution Center
10.2024 - 12.2024
- Packaged products securely for shipment to prevent damage during transit.
- Kept work area clean and free from hazards to promote safety.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Retail Sales Associate
Macy's
09.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Supported store management in planning and executing seasonal promotions and sales events.
Material Handler
On Time Staffing
08.2017 - 01.2022
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
Guest Services Representative
Dignity Health Sports Park
09.2017 - 06.2019
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- ith high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
Education
High School Diploma -
Brawley Union High School
BrawleyBachelor of Arts - Liberal Studies
San Diego State University
San Diego, CAAssociate of Arts - Liberal Studies
Imperial Valley College
Imperial, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Money handling
- Cash register operation
- Store opening and closing
- Retail store operations
- Professional demeanor
- Payment processing
- Fitting room maintenance
Languages
Spanish
Full Professional
Timeline
Warehouse Picker
Kohls Distribution Center
10.2024 - 12.2024
Retail Sales Associate
Macy's
09.2023 - 12.2023
Guest Services Representative
Dignity Health Sports Park
09.2017 - 06.2019
Material Handler
On Time Staffing
08.2017 - 01.2022
High School Diploma -
Brawley Union High School
Bachelor of Arts - Liberal Studies
San Diego State University
Associate of Arts - Liberal Studies
Imperial Valley College
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