Marsha Tony
Baldwin,NY
Summary
Experienced professional with over 5 years in customer service and administrative roles, specializing in enhancing customer experiences and supporting team operations. Adept at multitasking in fast-paced environments, with a focus on maintaining high customer satisfaction and operational efficiency. Skilled in building relationships and adept at managing diverse administrative tasks.
Overview
9
9
years of professional experience
Work History
Scribe Tech
CityMD
Franklin Square, NY
10.2024 - Current
- Maintained a high standard of accuracy and efficiency when recording patient visit details in the EMR.
- Assisted the physician in providing basic patient care and performing medical procedures.
- Collaborated with site managers to optimize patient flow, streamline inventory management, and ensure timely lab follow-ups
- Ensured site lab compliance with Department of Health (DOH) regulations.
- Delivered exceptional customer service to patients, adhering to established protocols and work processes, while efficiently managing volume without compromising quality.
- Assisted the physician in basic patient care and medical procedures: phlebotomy, urine drug screens, rapid point-of-care testing, UA, EKG, and procedure set-ups.
Coordinator/Registrar & Scheduler
NYU Winthrop Hospital
Mineola, NY
05.2019 - 01.2022
- Collected and processed insurance-related out-of-pocket co-payment allotments.
- Monitored for possible insurance-coverage issues, effectively communicating roadblocks to patients and family members, medical staff and other affected parties.
- Offered front-facing, enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most-appropriate party.
- Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled and confirmed patient appointment and procedures with EPIC.
Solutions Specialist
Verizon Wireless
Garden City, NY
11.2016 - 11.2019
- Successfully trained staff in all databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Recommending products and features based on analysis of customers' needs and lifestyle.
- Reached out to potential clients about the products with friendly tone to meet monthly goal.
- Answered customers questions regarding products, prices and availability.
Stock Associate/Employee Entrance
Gap Inc
New York, NY
07.2015 - 11.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Worked as a team member to provide the highest level of service to customers.
- Prepared and executed the assembly line shipment process.
- Performed re-ticketing and re-pricing as required.
Education
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY01-2016
Skills
- Customer Service
- Multitasking
- Teamwork and Communication
- Problem-solving
- Data Entry
- Scheduling (EPIC)
- HIPAA Knowledge
- Electronic Health Records Management
- Medical Documentation
- Medical Terminology
Timeline
Scribe Tech
CityMD
10.2024 - Current
Coordinator/Registrar & Scheduler
NYU Winthrop Hospital
05.2019 - 01.2022
Solutions Specialist
Verizon Wireless
11.2016 - 11.2019
Stock Associate/Employee Entrance
Gap Inc
07.2015 - 11.2016
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
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