Marsha Whitely
Newark,NJ
Summary
Store Supervisor leading front-of-house service, employee training, and daily cash reporting in fast-paced food service settings. Coordinates workstations, handles 4–7 customer complaints per week, and supports menu planning and service flow to keep operations organized. Records production, operational, and personnel data while maintaining quality standards across the shift.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Supervisor
Sandwiches Unlimited
05.2005 - Current
- Greeted customers happily and provided quality assurance
- Supervised employees
- Processed and tracked daily cash reports
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
- Record production, operational, and personnel data on specified forms.
Package Handler
Federal Express
07.2007 - 07.2010
- Scanned and tracked packages insuring proper destination
- Maintaining quality assurance of packages
Preschool Group Teacher
The Salvation Army
08.2006 - 08.2006
- Developed a curriculum and weekly lesson plans
- Performed parent-teacher conferences and evaluations
- Stimulated and motivated the children’s development
Store Supervisor
Dunkin Donuts
01.2005 - 04.2006
- Greeted customers and provided quality assurance
- Supervised employees and scheduled employee’s shift
- Performed online order entry for store products
- Processed daily cash reports and deposits
Accounts payable Receivable Assistant/ Post- Closing Assistant
Liberty Funding Services, Inc
10.2001 - 02.2003
- Performed data entry function in support of accounts receivable and payable systems.
- Monitored inbound and outbound shipment process
- Processed customer invoices including fax and mail support
- Processed closed loan documents, retrievals and home mortgage refinances
- Performed credit checks and the retrieval of information pertaining to the home mortgage refinances
Unarmed Security Officer
Zulu Warriors Security
06.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols, identifying potential security breaches and reporting incidents promptly.
- Completed full building and grounds patrols to spot and investigate concerns.
- Implemented conflict resolution strategies to de-escalate situations, ensuring a safe environment for all occupants.
- Collaborated with law enforcement during emergencies to facilitate swift resolutions and secure environments.
- Trained new security personnel on protocols, procedures, and safety measures to enhance team effectiveness.
- Coordinated with management to enhance security policies based on evolving threats and operational needs.
- Developed incident reports detailing observations and actions taken for continuous improvement in security operations.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Education
Business and Finance
Essex County College
08.2026
Business and Finance
County College of Morris
01.1996
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Clifford J. Scott High School
01.1995
Skills
- Microsoft Office suite
- QuickBooks
- Genesis Mortgage Software
- Accounts receivable processing
- Data entry
- Staff scheduling
- Customer service
- Cash handling
- Inventory control
- Team supervision
- Vendor management
- Office supply management
- Records retention
Certification
First Aid and CPR certified
Additional Information
Armed Sora Certified
References
References Available Upon Request
Skills
Office Support,Office Support,Financial Administration,Team Operations,Team Operations,Team Operations,Team Operations,Team Operations,Administrative Operations,Administrative Operations,Administrative Operations,Administrative Operations,Administrative Operations
EDUCATION
true
Timeline
Unarmed Security Officer
Zulu Warriors Security
06.2025 - Current
Package Handler
Federal Express
07.2007 - 07.2010
Preschool Group Teacher
The Salvation Army
08.2006 - 08.2006
Store Supervisor
Sandwiches Unlimited
05.2005 - Current
Store Supervisor
Dunkin Donuts
01.2005 - 04.2006
Accounts payable Receivable Assistant/ Post- Closing Assistant
Liberty Funding Services, Inc
10.2001 - 02.2003
Business and Finance
Essex County College
Business and Finance
County College of Morris
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Clifford J. Scott High School