Marsha Woody
Nashville,TN
Summary
Dynamic Key Holder at Target with a proven track record in mentorship and customer satisfaction management. Expert in problem resolution and resource coordination, I excelled in training teams to enhance customer experiences and streamline operations, fostering a supportive environment that drove sales and improved service quality.
Overview
13
13
years of professional experience
Work History
Key Holder (Senior Team Leader)
Target
05.2003 - 01.2016
- Trained and mentored team members and leaders on customer service best practices and sales techniques, enhancing team capabilities.
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Resolved escalated issues with professionalism, aligning outcomes with company policies and customer expectations.
- Supervised inventory management, streamlining stock replenishment and organizing merchandise displays for optimal customer experience.
Education
Associate of Arts - Social Work
Nashville State Community College
Nashville, TN05-2023
Skills
- Mentorship and relationship building
- Customer satisfaction management
- Disability awareness
- Resource coordination
- Supportive demeanor
- Problem resolution
- Customer relationship development
- Public outreach
- Health promotion
- Customer communication
Projects
- Participated in the coordination of 2 Covid-19 educational drives in 2021
- Senior Team Leader for Target Brentwood Pfresh Remodel 2012 ( award for outstanding Leadership)
Volunteer work
- (2020-2022 )Helped community outreach programs to enhance engagement and participation.
- (2021- currently) Part of a team that facilitated workshops to educate participants on vaccines for dialysis and transplant patients.
- (2023- currently) Represented organization positively and professionally while providing community with much-needed resources.
Timeline
Key Holder (Senior Team Leader)
Target
05.2003 - 01.2016
Associate of Arts - Social Work
Nashville State Community College