Marsha Woody
Upper Marlboro,MD
Summary
Committed Senior Team Leader eager to apply deep comprehension of customer service to fulfill customer service position. Skilled in scheduling and assigning tasks to team members according to capabilities and coordinating workflow to align with business goals. Exceptional decision-making and leadership skills with emotionally mature and logical demeanor. Multi-tasking Team Leader well-known for executing successful, organizational initiatives.
Overview
13
13
years of professional experience
Work History
Key Holder Senior Team Leader -Planogram
Target
03.2010 - 01.2016
- Conducted team member meetings and updated members on best practices and continuing expectations. Started at 94% on time completion planograms but achieved 99.5%>
- Set clear team goals and delegated tasks and set deadlines. Managed team 11 to finish all new sets on-time weekly.
- Produced weekly, daily and monthly activity reports and forecasts projected hours needed. Achieve Golden Contribution for 2019.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Senior Sales Floor Team Leader
Target
06.2009 - 03.2010
- Executed monthly floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Increased store sales for men departments 2% each year by creating and following action plans to achieve goal.
- Supervised tasks, personnel and clients innovated company with high sales numbers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Recruited, hired and trained team of 15- 20 sales floor people 4 departments. This including 2 specialist for shoes and jewelry.
Logistics Team Leader
Target
05.2003 - 06.2009
- Managed teams of 20-25 with loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Monitored performance of logistics operations to identify areas for improvement. 2nd store in the district with average of 98 per truck. Given 110 hours per truck. Prepared and presented reports to management on logistic performance to achieve peak performance.
- Built and established relationships with staff and vendors by answering all inquires and complaints quickly.
- Prepared and presented reports to management on logistics performance.
Education
Associate of Arts - Social Work
Nashville State Community College
Nashville, TN05.2023
Skills
- Logistics Execution
- Professional Relationships
- Team Monitoring
- Overseeing Daily Activities
- Closing Procedures
- Complex Problem-Solving
- Verbal and Written Communication
Timeline
Key Holder Senior Team Leader -Planogram
Target
03.2010 - 01.2016
Senior Sales Floor Team Leader
Target
06.2009 - 03.2010
Logistics Team Leader
Target
05.2003 - 06.2009
Associate of Arts - Social Work
Nashville State Community College