Marsha Burr
Lugoff,SC
Summary
Executive administrative operations professional with a proven track record in supporting business leaders and construction teams. Expertise in client relationship management, vendor coordination, and financial administration enhances operational efficiency, ensuring timely project execution and excellent service delivery.
Overview
19
19
years of professional experience
Work History
Customer Liaison
Conquest Homes, LLC
06.2024 - Current
- Advise clients through new-home material selections and coordinate with purchasing teams to ensure accurate, timely, and well-documented order execution.
- Coordinated warranty work with subcontractors and vendors, resolving service needs for homeowners.
- Maintain showroom organization and support daily customer service, purchasing, and office operations.
- Prepared documentation for builders, lenders, attorneys, buyers, permits, and certificates of occupancy to facilitate key milestones.
- Entered invoices and maintained job expense records while supporting purchasing, vendor documentation, and insurance audit preparations.
- Provide high-level administrative support to ownership and field leadership, helping streamline priorities, communication, and daily operational execution.
Sales and Marketing Director
Chick-fil-A
03.2015 - 06.2024
- Drove sales growth through targeted customer engagement, promotional campaigns, and strategic community outreach.
- Managed catering sales operations, achieving 88% increase in catering sales through effective strategies.
- Led community projects in Columbia to enhance partnerships and elevate brand presence.
- Supported opening operations, cashier balancing, deposit preparation, and courier cash pickup.
- Entered invoices and employee time adjustments while maintaining accurate administrative records.
- Delivered strong customer service through follow-up, clear communication, and guest-focused problem solving.
- Oversaw store opening procedures to ensure smooth operations and morning shift for front of house.
Office Manager
Palmetto Homes
06.2007 - 02.2015
- Directed office administration and supported residential construction operations through client coordination, purchasing documentation, vendor communication, financial administration, and executive-level support.
- Provided administrative support to ownership, maintaining organized and efficient office operations.
- Consulted with clients on new-home selections, ensuring requested changes were accurately captured for effective construction planning.
- Prepared change orders and purchase orders for required construction materials.
- Collaborated with vendors to support accurate and timely delivery of materials.
- Coordinated installation schedules with subcontractors, aligning project needs for timely execution.
- Entered invoice data into Sage and maintained job-cost records.
Education
Bachelor of Business Administration - Los Angeles
Ashley University
Los Angeles08-2012
Skills
- Administrative operations leadership
- Client relationship management
- Vendor coordination
- Financial administration
- Invoice management and job costing
- Compliance documentation
- Warranty coordination
- Sales support
- Community engagement
- Executive organization
Timeline
Customer Liaison
Conquest Homes, LLC
06.2024 - Current
Sales and Marketing Director
Chick-fil-A
03.2015 - 06.2024
Office Manager
Palmetto Homes
06.2007 - 02.2015
Bachelor of Business Administration - Los Angeles
Ashley University