Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marshal Williams

Avondale

Summary

Motivated and enthusiastic professional seeking a full-time position that leverages strong productivity, interpersonal, and leadership skills. Committed to professional growth while maintaining high attention to detail and accuracy in achieving daily objectives and long-term goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

National Calibration Inc
04.2019 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Shipping and Receiving Clerk

AMWARE LOGISTICS
04.2017 - 04.2019
  • Scheduled, arrived & closed appointments utilizing the BluJay network.
  • Assist with Inventory, Lot Control, 2nd counts, Adjustments & movements in the system.
  • Assist with CSR duties as far as coverage on an account, creating & closing orders in the system.

Operations Administrator I

FEDEX GROUND
03.2016 - 06.2017
  • Provides clerical support to various management & operational functions.
  • Serves as frontline customer service to receive, solve and escalate customer's inquiries & issues.
  • Analyze & enter data in various systems to support respective function areas.
  • Supports ability for timely delivery & mitigates loss or damages by performing address searches/corrections through various sources to ensure packages are in good condition for the customer.
  • Completes damage reports in FedEx Network (Ops2).
  • Analyze the customer complaints in Ops2 and bring to upper management attention.
  • Assist others in the department when needed.

Arrival & Departure Clerk

FEDEX SMARTPOST INC.
08.2009 - 03.2016
  • Arrive trailers utilizing FedEx network (TMS) observing BOLs to ensure proper arrival of load and destination.
  • Close trailer in FedEx network (p2) carefully looking over BOLs as they print to ensure all info is correct and everything is in line to be scheduled as well as dispatched in TMS.
  • Maintain communication with internal, other hubs / external, Macy's, Gap and other outside customers on scheduling and service expectations.
  • Attend meetings to projects next day's inbound volume to establish shipping schedule for parcels and analyze On-Time-Service (OTS) reports to quickly identify short falls to resolve service issues.
  • Prepare accurate reports for upper management.
  • Assist others in the department when needed.

Education

High School - General Studies

Hazelwood East High
05-1998

Skills

  • Microsoft Excel
  • Word
  • Outlook
  • Customer Service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations
  • Microsoft outlook
  • Scheduling

Timeline

Customer Service Representative

National Calibration Inc
04.2019 - 07.2025

Shipping and Receiving Clerk

AMWARE LOGISTICS
04.2017 - 04.2019

Operations Administrator I

FEDEX GROUND
03.2016 - 06.2017

Arrival & Departure Clerk

FEDEX SMARTPOST INC.
08.2009 - 03.2016

High School - General Studies

Hazelwood East High

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Marshal Williams