Marshall B Crowder
Little Rock,AR
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Cherokee Building Materials
04.2022 - Current
- Established positive and effective communication among 12 unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels by 40%.
- Purchased new products and oversaw inventory stocking and availability on a monthly basis.
- Sourced vendors, built relationships and negotiated prices.
- Identified and resolved unauthorized, unsafe, or ineffective practices
Outside Sales Representative
Cherokee Building Materials
10.2017 - 04.2022
- Established new accounts through cold calling and weekly personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers weekly after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers routinely to discuss ways to meet needs through specific products and services.
Dispatch Supervisor
Capitol Materials
02.2017 - 10.2017
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 15 employees and provided weekly training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
Inside Sales Specialist
Capitol Materials
04.2015 - 02.2017
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Inside Sales Representative
Cherokee Building Materials
07.2012 - 04.2015
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
Yard Coordinator
Capitol Materials
05.2008 - 07.2012
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Warehouse Associate
Capitol Materials
11.2005 - 04.2008
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
Computer Engineering
Southwestern Community College
Sylva, NC08.1992
High School Diploma - Academics
Central High School
Carrollton, GA08.1989
Skills
- Team Leadership
- Onboarding and Orientation
- Logistics Oversight
- Program Optimization
Timeline
Operations Manager
Cherokee Building Materials
04.2022 - Current
Outside Sales Representative
Cherokee Building Materials
10.2017 - 04.2022
Dispatch Supervisor
Capitol Materials
02.2017 - 10.2017
Inside Sales Specialist
Capitol Materials
04.2015 - 02.2017
Inside Sales Representative
Cherokee Building Materials
07.2012 - 04.2015
Yard Coordinator
Capitol Materials
05.2008 - 07.2012
Warehouse Associate
Capitol Materials
11.2005 - 04.2008
Computer Engineering
Southwestern Community College
High School Diploma - Academics
Central High School
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