Marshall Felstet
Casper,WY
Summary
Dynamic Field Service Technician with a proven track record at Integrated Power Services, excelling in electrical, and mechanical troubleshooting and installation. Recognized for enhancing operational efficiency through proactive maintenance and exceptional customer service. Strong problem-solving skills and a commitment to safety ensure reliable equipment performance and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Technician
Integrated Power Services
07.2025 - Current
- Diagnosed electrical issues in equipment, ensuring optimal performance and reliability.
- Performed routine maintenance on machinery, enhancing operational efficiency and reducing downtime.
- Assisted in installation of power systems, adhering to safety protocols and industry standards.
- Collaborated with team members to troubleshoot technical problems, improving response times.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Maintained accurate service records, documenting repairs and maintenance tasks completed.
- Participated in training sessions to enhance technical skills and knowledge of equipment specifications.
Field Service Technician
Flanders Electric Motor Service
04.2019 - 07.2025
- Diagnosed and repaired electrical systems in commercial and industrial environments.
- Conducted routine maintenance and inspections to ensure system reliability and safety.
- Collaborated with customers to troubleshoot issues, providing exceptional service and technical support.
- Developed training materials for junior technicians, enhancing team skill sets and knowledge retention.
- Implemented process improvements that reduced downtime during service calls, increasing efficiency.
- Managed project timelines and coordinated resources to meet customer deadlines effectively.
- Monitored industry trends and emerging technologies, integrating best practices into service delivery strategies.
- Led cross-functional teams in the installation of complex electrical systems, ensuring compliance with regulations.
- Maintained detailed records of work performed, allowing for accurate tracking of equipment history and warranty information.
- Implemented effective inventory management strategies, reducing operating costs associated with unused or expired parts.
- Effectively managed budgets for assigned projects, adhering to financial constraints while still providing high-quality service and solutions.
- Continually updated technical knowledge through ongoing education opportunities, staying current on industry trends and advancements.
- Provided exceptional customer service by promptly addressing client concerns and offering solutions to maintain satisfaction.
- Reduced downtime for clients by swiftly diagnosing and repairing electrical issues in the field.
- Conducted regular safety audits, identifying potential hazards and implementing corrective measures to ensure a secure work environment.
- Collaborated with engineering teams to implement design improvements, leading to increased system performance.
- Utilized diagnostic tools effectively to identify and resolve equipment malfunctions swiftly.
NDE Technician
IUOE 112
03.2010 - 01.2019
- Conducted non-destructive testing using ultrasonic, magnetic particle, and dye penetrant methods to ensure material integrity.
- Collaborated with engineering teams to develop inspection protocols and improve testing processes for enhanced accuracy.
- Led training sessions for junior technicians on equipment operation and safety procedures, fostering a culture of compliance.
- Analyzed test results and documented findings in detailed reports to support quality assurance initiatives and regulatory compliance.
- Mentored team members on best practices in NDE techniques, promoting knowledge sharing and skill development across the department.
- Enhanced equipment reliability by performing non-destructive testing on critical components.
- Improved safety measures with thorough visual inspections of welds, pipes, and pressure vessels.
- Increased productivity by maintaining NDE equipment, ensuring optimal performance during inspections.
- Ensured compliance with industry standards and regulations through meticulous record keeping.
- Conducted ultrasonic tests for accurate detection of flaws in various materials.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.
- Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.
- Created radiographic images to detect flaws in objects while leaving objects intact.
- Used gamma and digital radiographic techniques to produce images of objects on film.
- Prepared reports on non-destructive testing results.
Education
High School Diploma -
Natrona County High School
Casper, WYSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Mechanical aptitude
- Courteous and professional
- Electrical troubleshooting
- Installation and maintenance
- Accountability and work ethic
- Reading wiring diagrams
- Mechanical background
- Diagnostics and troubleshooting
- Equipment installation
- Excellent communication
Certification
- IUOE 112 Level 2 certification in Radiography testing, Mag partical, Dye penetrant, and UT thickness straight beam.
- MCEMAX Data Analysis PDMA Corporation
- MCEMAX Introduction PDMA Corporation
- ISO Category I Vibration Analysis
- Toshiba Plus Pack Troubleshooting & Repair 7-series Adjustable Speed Drives
Timeline
Field Service Technician
Integrated Power Services
07.2025 - Current
Field Service Technician
Flanders Electric Motor Service
04.2019 - 07.2025
NDE Technician
IUOE 112
03.2010 - 01.2019
High School Diploma -
Natrona County High School
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