Marshall Jacobs

Any and everything underneath the Sun

San Marcos,TX

Summary

Skilled Crew Chief motivates crew to drive improvements and maximize performance. Hands-on management professional adept at keeping employees operating at high standards of efficiency, accuracy and quality. Advanced maintenance leadership for around-the-clock maintenance of aircraft to maintain flight worthiness.

Overview

years of professional experience

2003

years of post-secondary education

Work History

Crew chief

Clean Earth Solutions / innovative corsion control

New Braunfels, Texas

12.2017 - 01.2022

Supervised daily operations and team performance in corrosion control projects.
Trained new crew members on safety protocols and operational procedures.
Coordinated equipment maintenance and ensured proper tool usage on-site.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Utilized various software and tools to streamline processes and optimize performance.
Achieved cost-savings by developing functional solutions to problems.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Foreman /Sales Representative

Premium cuts lawn service and maintenance

New Braunfels, TX

09.2010 - 01.2017

Supervised daily lawn maintenance activities for residential and commercial properties.
Trained new employees on equipment usage and safety protocols for lawn care.
Communicated with clients to understand their landscaping needs and preferences.
Implemented best practices for equipment maintenance and troubleshooting issues.
Trained new employees in safety regulations, operational procedures, and company policies.
Inspected tools, materials, and equipment to ensure quality standards were met.
Ensured all workers adhered to company policies and procedures.
Provided guidance, direction, and technical assistance to crew members.
Managed sites by focusing on safety, operations and productivity.
Communicated with employees to demonstrate high standards and mitigate issues.
Established expectations and motivated crews to consistently meet or beat goals.
Supervised projects to uphold schedule requirements and quality demands.
Checked project details to verify job site materials and equipment.
Managed workers at various experience levels in construction and restoration projects.

Field tech and new installation of HVAC

Wrights HVAC

Wimberly, Tx

01.2005 - 09.2010

Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized various software and tools to streamline processes and optimize performance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Identified needs of customers promptly and efficiently.
Worked with cross-functional teams to achieve goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Wyndham School District

Huntsville, Texas

Skills

Equipment maintenance
Process optimization
Data analysis
Technical troubleshooting
Client communication
Project supervision

Time management
Problem solving
Employee training
Incident management
Quality control guidelines

Timeline