Marshall Lightfoot
Dallas
Summary
Effective Office Administrator with a proven track record at Plumbing Specialists, Inc., excelling in time management and customer engagement. Enhanced operational efficiency through effective scheduling and maintained meticulous records. Leveraged strong leadership skills to support financial operations, ensuring timely invoicing and fostering exceptional customer relationships.
Overview
7
7
years of professional experience
Work History
Office Administrator
Plumbing Specialists, Inc.
Dallas, Tx
04.2022 - Current
- Managed scheduling and appointment coordination for service technicians, enhancing operational efficiency.
- Assisted in processing customer inquiries and service requests, ensuring timely responses.
- Maintained accurate records of service calls and work orders using company database systems.
- Supported financial operations by managing invoicing and payment processing tasks effectively.
Counter Salesperson
Eastern Plumbing Supply
Dallas, TX
02.2019 - 04.2022
- Assisted customers in selecting plumbing supplies, offering expert advice on product suitability and application.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate order fulfillment.
- Maintained organized stock levels, conducting regular inventory checks to minimize discrepancies and optimize supply flow.
- Developed strong relationships with contractors and builders, fostering repeat business through exceptional customer service.
Education
BBA - Business Management
Texas A&M University, Central Texas
Killeen2022
Associate of Arts - General Studies
Central Texas College
Killeen2019
Associate of Arts - Interdisciplinary Studies
Central Texas College
Killeen, TX2017
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Leadership and supervision
- Customer relationship management (CRM)
- Schedule and calendar management
Timeline
Office Administrator
Plumbing Specialists, Inc.
04.2022 - Current
Counter Salesperson
Eastern Plumbing Supply
02.2019 - 04.2022
BBA - Business Management
Texas A&M University, Central Texas
Associate of Arts - General Studies
Central Texas College
Associate of Arts - Interdisciplinary Studies
Central Texas College